Teams at Enova

Mentor and coach outbound collections representatives, monitor performance and quality metrics, review customer and error reports, identify trends, recommend improvements, support engagement initiatives, and assist with projects. The role requires contact center and lending or loan operations experience, leadership, problem-solving, and data-informed decision-making skills.

Supports CashNetUSA business operations by monitoring products, managing customer remediations, investigating root causes, resolving compliance and operational issues, and implementing permanent system and process improvements. Analyzes customer complaints and audit requests, develops monitoring processes, documents regulatory requirements, and coordinates cross-functional stakeholders to identify exceptions, execute corrective actions, and prevent future incidents.

Designs, develops, and maintains Salesforce solutions using Apex, Lightning Web Components, integrations, event-driven architecture, data modeling, and Flows. Partners with engineers, administrators, architects, product teams, sales, and operations to deliver scalable systems, troubleshoot production issues, optimize performance, and mitigate risks. The role requires strong Salesforce development, debugging, collaboration, and prioritization skills across multiple projects.