Jobs at FourKites

Own the website growth roadmap across SEO, GEO, AEO, experimentation, analytics, and conversion. Lead keyword and content strategy, technical SEO audits, A/B testing, AI-search visibility, dashboards, and pipeline reporting. Partner with web, content, product marketing, demand generation, and sales teams to improve website performance. Define implementation requirements, review content, support SEO creation, and use analytics and AI tools to drive measurable growth.

Manage enterprise customer relationships for a SaaS supply chain platform, driving adoption, usage, retention, satisfaction, and product value. Establish strategic advisor relationships, facilitate executive business reviews, define customer goals and KPIs, identify upsell opportunities, support advocacy, manage escalations, and represent customer needs internally. The role partners closely with Sales and requires cross-functional collaboration and approximately 10% travel.

Own and scale B2B demand generation programs that convert target accounts into qualified pipeline. Manage paid Google and LinkedIn campaigns, email nurture sequences, webinars, content syndication, social channels, and campaign measurement. Develop strategy, optimize spend and targeting, coordinate vendors and cross-functional teams, and improve reporting on pipeline and ROI. Partner with Marketing, Sales, Product, and Operations to align campaigns with company messaging, launches, and business objectives.

Leads a team of Customer Success Managers responsible for customer relationships, retention, satisfaction, account health, renewals, and expansion. Develops customer success playbooks, coaches team members, manages strategic account risks and escalations, partners with Sales and other departments, and hires and develops employees. Requires approximately 25% travel for client visits.

Build and productionize AI agents for customer support, voice interactions, and carrier onboarding. Develop primarily backend applications in Python and Java or Go, design databases and APIs, integrate frontend components, troubleshoot production workflows, conduct code reviews, and deploy services with Kubernetes. Collaborate with product, engineering, DevOps, US teams, and customers to deliver supply chain platform capabilities.

Supports Sales, Customer Success, and Implementation teams by scoping complex SaaS services opportunities, assessing implementation risks, gathering requirements, designing business processes, and finalizing statements of work. Leads prospect workshops, reviews ROM estimates, manages scope and commercial terms, supports RFPs, develops implementation collateral, trains Sales teams, and ensures smooth handoffs into implementation for enterprise supply chain customers.

Lead enterprise SaaS implementations for Global 1000 supply‑chain customers. Serve as trusted advisor and project manager, develop roadmaps, coordinate internal and external stakeholders, run trainings and executive reviews, ensure adoption, and drive continuous improvement across implementation programs.

Own product outcomes for OTR & Core Visibility: track adoption KPIs, analyze usage with SQL and analytics tools, engage customers for discovery and onboarding, prioritize backlog, collaborate with engineering/design/data science, and ship features that improve adoption, retention, and customer experience.

Own day-to-day product execution for an Inventory & Orders module: write detailed specs and acceptance criteria, synthesize customer discovery into prioritized backlogs, define integration/data requirements, partner with engineering, solutions, and customer success to ship and roll out features enabling proactive supply chain decision-making.