Jobs at FourKites

Lead and develop a team of Customer Success Managers to drive customer adoption, retention, and expansion. Own account planning, risk mitigation, renewals strategy, executive relationships, playbook execution, and cross-functional collaboration. Monitor customer health, satisfaction, and revenue metrics while scaling team processes and serving as escalation for client issues. Role requires ~25% travel for client site visits.

Customer-facing software engineer who builds and deploys integrations and agentic AI workflows (LLMs, LangGraph/LangChain) for enterprise supply-chain customers. Owns technical discovery, development of production-grade features and integrations, incident RCA and fixes, and contributes reusable workflows and mentorship for the team.

Manage a book of enterprise SaaS customers to drive adoption, retention, and expansion. Serve as trusted advisor, conduct executive business reviews, set and track KPIs, identify upsell opportunities, handle escalations, and advocate customer needs cross-functionally.

Customer-facing software engineer who builds and deploys integrations and agentic AI workflows (LangGraph/LangChain/Agent Studio). Works from discovery through post-launch, creates production-grade integrations, writes tests and RCAs, contributes reusable libraries, and mentors incoming engineers.

Own product outcomes for OTR & Core Visibility: track adoption KPIs, analyze usage with SQL and analytics tools, engage customers for discovery and onboarding, prioritize backlog, collaborate with engineering/design/data science, and ship features that improve adoption, retention, and customer experience.

Own day-to-day product execution for an Inventory & Orders module: write detailed specs and acceptance criteria, synthesize customer discovery into prioritized backlogs, define integration/data requirements, partner with engineering, solutions, and customer success to ship and roll out features enabling proactive supply chain decision-making.

Serve as the senior technical authority for enterprise supply‑chain integrations and agentic AI workflows. Architect and build data pipelines, microservices, APIs, and LLM-powered automation; own POCs to production, define reusable integration standards, support pre-sales, mentor engineers, and drive platform roadmap and customer outcomes across ERP/OMS/WMS/TMS ecosystems.

Lead end-to-end delivery of enterprise supply chain visibility implementations, managing program plans, budgets ($150K–$1M+), cross-functional teams, ERP/TMS/WMS integrations, stakeholder communications, risk and change control, go-live and hypercare, and drive adoption and continuous improvement across concurrent implementations.

Lead and manage enterprise SaaS implementations for Global 1000 customers: consult on supply chain workflows, build project roadmaps, coordinate internal and external stakeholders, drive adoption through training and executive alignment, and deliver measurable business outcomes.

Lead enterprise SaaS implementations for Global 1000 supply‑chain customers. Serve as trusted advisor and project manager, develop roadmaps, coordinate internal and external stakeholders, run trainings and executive reviews, ensure adoption, and drive continuous improvement across implementation programs.

Sell FourKites SaaS supply chain and logistics solutions to new and existing Fortune 1000 accounts. Manage 15-25 accounts, exceed quota, develop strategic account plans, map solutions to customer SOPs, coordinate cross-functional GTM efforts, update Salesforce, and leverage internal AI tools to drive growth and expanded ARR.