Jobs at GM Financial

Handle inbound bilingual (English/Spanish) auto claim intake and First Notice of Loss (FNOL): create claims, collect accident details, initiate inspections/rentals, provide customer service, escalate as needed, and use multiple systems and AI tools to support claim progression and metrics.

Lead claims quality improvement by developing audit programs, automated review processes, dashboards, and compliance controls. Analyze trends, implement policies and training, coordinate post-audit action plans, and partner with stakeholders to drive claims handling excellence and regulatory adherence.

8-month Strategic Account Manager (SAM) training program preparing candidates for Account Manager roles. Learn credit underwriting, account management, dealer relationship building, analytics, and issue resolution. After training, manage dealer territory, support programs and incentives, liaise with internal teams, analyze dealer data, and travel within assigned territory. Requires travel, weekend availability during onboarding, relocation after training, and a valid driver's license.

Analyze large datasets and investigative intelligence to detect and mitigate auto insurance fraud. Build and monitor predictive models and dashboards, advise claims teams, integrate AI and vendor tools, and refine detection frameworks to reduce false positives and improve fraud mitigation.

The Insurance Product Analyst II supports state management for auto insurance products by conducting research, analyses, and executing product launches. Responsibilities include regulatory compliance, data analysis, and communication across teams.

Contribute as an Agile Scrum team member to develop features across data marketplaces, mobile/web apps, and APIs. Participate in cloud migrations, test automation, code reviews, and production support with a focus on scalability, uptime, and continuous improvement.

Develop and maintain scalable web, mobile, API, and data-platform features as part of an Agile Scrum team. Implement cloud migrations, CI/CD pipelines, test automation, security controls, and production-first practices while troubleshooting production issues and contributing to continuous improvement.