Teams at GM Financial

Handle inbound bilingual (English/Spanish) auto claim intake and First Notice of Loss (FNOL): create claims, collect accident details, initiate inspections/rentals, provide customer service, escalate as needed, and use multiple systems and AI tools to support claim progression and metrics.

Lead claims quality improvement by developing audit programs, automated review processes, dashboards, and compliance controls. Analyze trends, implement policies and training, coordinate post-audit action plans, and partner with stakeholders to drive claims handling excellence and regulatory adherence.

8-month Strategic Account Manager (SAM) training program preparing candidates for Account Manager roles. Learn credit underwriting, account management, dealer relationship building, analytics, and issue resolution. After training, manage dealer territory, support programs and incentives, liaise with internal teams, analyze dealer data, and travel within assigned territory. Requires travel, weekend availability during onboarding, relocation after training, and a valid driver's license.