IntelliPro Group Inc. Benefits Overview

Provide first-level onsite and remote IT support for employees: troubleshoot Windows desktops/laptops, printers, peripherals, and Microsoft Office; image and deploy devices; respond to tickets and chat; onboard new hires; perform maintenance and escalate complex issues while delivering strong customer service.

The Instructional Designer II will develop sales training content, manage training operations, and measure program effectiveness using various performance metrics. Responsibilities include facilitating interactive learning and adapting content for diverse audiences.

Lead platform reliability for a high-volume OMS: drive automation, self-healing, observability, incident management, RCA, performance tuning, and mentor support engineers while partnering with engineering and vendors.