Leads and develops the US Technical Delivery Manager team, oversees enterprise integration implementations from kickoff through go-live, manages escalations and delivery metrics, and standardizes implementation processes. The role partners with Sales, Customer Success, Engineering, Product, and Legal Engineering to ensure feasible commitments, successful adoption, and roadmap improvements. It remains hands-on with strategic customer projects and addresses regional data residency and security requirements.

Lead end-to-end technical implementations for enterprise customers, from project kickoff through go-live and post-rollout support. Configure SSO, document management system integrations, and API connections; manage testing, documentation, monitoring, training, and stakeholder communications. Coordinate with Sales, Engineering, and Customer Success, troubleshoot technical issues, and provide implementation insights to improve the product and future deployments.

Supports client pilots, onboarding, training, and adoption of an AI-powered legal platform. Designs and evaluates legal AI use cases for contract review, research, and drafting; gathers user insights, translates them into product feedback, and documents scalable deployment best practices. The role requires a completed J.D., strong communication, analytical judgment, curiosity about AI and workflow automation, and adaptability in a fast-paced, client-facing environment.