Teams at Navitus Health Solutions

Leads Navitus’s centralized analytics team, delivering client performance analysis, financial modeling, underwriting support, pricing analysis, competitive intelligence, dashboards, and strategic recommendations. Partners with Sales, Finance, Clinical, Network Strategy, Account Management, and technical teams to support client growth, retention, RFPs, renewals, and market-facing engagements. Establishes data quality and governance standards, improves analytical processes, and mentors team members.

Leads customer experience strategy through trend research, journey mapping, ideation, prototyping, stakeholder interviews, customer interaction analysis, and voice-of-customer initiatives. The role facilitates design-thinking events, develops experience artifacts, supports product vision and roadmaps, tests new features, and drives CX/DX implementation across the organization.

Supports the development and maintenance of Qlik dashboards, reports, and data visualizations. Performs data analysis, validates reporting outputs, identifies trends and anomalies, translates business requirements into reporting solutions, troubleshoots data issues, and helps maintain metrics and KPIs. Collaborates with business stakeholders and develops knowledge of organizational data sources, business intelligence practices, and data governance standards.