MT Operations Manager
Echo Global Logistics
1 week ago
Build relationships with Clients through constant contact and advocacy by offering advice, solutions, and proactive issue management.
Deliver upon contract service level agreements, expectations and value proposition.
Provide effective solutions for Client through extensive knowledgeable on relevant modes of transportation (Air, Ocean, Small Parcel, International, Expedited, LTL, Truckload, Partial, Flatbed, Intermodal etc.).
Collaborate with support departments (Finance, IT, Accounting, Carrier Sales, etc.) to drive process efficiency and deliver results to the Client.
Monitor, improve and report upon key performance indicators including financial performance of accounts and team productivity; lead continuous improvement intiatives.
Ensure Operations Excellence by training, developing and managing an account team on a daily basis.
Identify and develop talent through coaching, mentoring and performance management.
Create, improve and drive compliance to standard operation procedures for internal and external processes.
Monitor and manage Carrier performance and lead continuous improvement initiatives with Carrier base.
Develop and implement financial packages for Clients and Carriers, facilitate quick payment and mediate pricing discrepancies between both Clients and Carriers.