Jobs at PointClickCare

Lead financial modelling and analytics for pricing, monetization, and strategic finance. Build scenario and profitability models, apply AI/ML (LLMs, predictive models) to accelerate modelling and reporting, deliver executive-ready profitability reporting, and partner with FP&A, Sales Ops, and GTM leaders to support strategic decisions.

Lead cross-functional customer operations launches for SaaS healthcare solutions from pilot to commercial availability. Create and manage launch plans, define operational metrics, prioritize resources and budgets, drive improvements, provide risk/issue reporting, and coach teams to ensure customer time-to-value and company time-to-revenue.

Lead multiple Agile development teams to deliver enterprise software; own architecture and technical design; drive end-to-end delivery, mentor engineers, champion AI-first innovation, ensure release quality, partner with product, and improve operational excellence.

The Principal AI Platform Engineer will design and maintain the infrastructure for AI systems, ensuring integration, security, and scalability for GenAI products.

As a Principal Software Data Engineer, you'll lead the design, development, and optimization of large-scale data platforms and pipelines, ensuring data governance and driving innovation in a collaborative environment.

Lead AI-enabled product strategy and execution for senior living workflows. Own roadmap, prioritize backlog, write user stories, and drive cross-functional delivery. Engage customers for discovery, use qualitative and quantitative research to inform decisions, and launch SaaS products on Azure. Represent product externally and align stakeholders to maximize customer value.

The Senior Software Engineer will develop and maintain big data applications, focusing on distributed computing, automation, and collaboration with teams to enhance healthcare solutions.

Lead strategy and execution of customer engagement and advocacy programs across online communities, user groups, nurture campaigns and integrations. Drive community growth, moderation governance, stakeholder alignment, cross-functional campaign activation, data-driven insights to improve adoption, reduce churn, and demonstrate business value.

Lead and coordinate high-visibility customer escalations across engineering, product, customer success, and support. Build the escalation management function, create data-driven recovery plans, use metrics to improve processes, and communicate outcomes to technical and executive stakeholders.

Contract UX Designer to conduct user research and usability testing, create mockups and prototypes, refine personas and journeys, champion UX best practices, collaborate with product and engineering, and use qualitative and quantitative data to improve the healthcare platform's usability.

Lead and scale UX, content design, and user research across a complex B2B healthcare product portfolio. Define experience strategy, governance, design system adoption, AI-enabled interactions, and measurable UX quality metrics. Partner with Product and Engineering, reduce ambiguity, embed UX early in discovery, and build high-performing design teams to improve usability, adoption, accessibility, and customer satisfaction.

Seeking dynamic sales professionals in healthcare, SaaS, or enterprise software to join PointClickCare and make a difference through innovative technology.

The Content Writer will create and maintain user-centered content for healthcare software, collaborating with product leaders and engineers while utilizing AI tools for efficiency.

The Income Tax Manager will manage income tax reporting and compliance for US and Canadian tax, mentor team members, and support special projects.

The role involves engaging with customers and improving their experience in healthcare operations, utilizing AI and innovative technology.

Design, build, and optimize AI-driven customer success automations using no-code/low-code tools and LLM APIs. Identify use cases across the customer lifecycle, integrate solutions with enterprise platforms, apply prompt engineering and RAG patterns, monitor performance, and collaborate cross-functionally to scale AI-enabled workflows while maintaining responsible AI practices.

Drive revenue for named healthcare accounts across the Northeastern US through strategic account planning, consultative selling, and cross-functional collaboration. Build executive relationships, develop ROI-driven business cases, manage complex deal structures, and leverage PCC platform and sales enablement tools to meet quota, expand accounts, and ensure long-term value realization alongside Customer Success.

Design, build, and maintain AI platform infrastructure and services. Implement scalable backend systems, REST APIs, CI/CD, observability, automated testing, and cloud-native streaming. Collaborate across teams, apply TDD, and use generative AI tools to accelerate development.

Own go-to-market execution and adoption for assigned products: define positioning, lead GTM readiness, enable sales and customer-facing teams, run beta and validation programs, monitor adoption and revenue, support strategic deals, synthesize customer and competitive insights, and mentor Outbound PMs to drive launch effectiveness and adoption growth.

Lead Salesforce Product-to-Cash architecture, coach engineers, design HLD/LLD and roadmaps, govern integrations and billing systems, build POCs, apply AI-first solutions, and ensure scalable, secure Revenue Cloud/CPQ implementations across quoting, billing, invoicing, and revenue processes.