Jobs at Ricoh USA, Inc.

Supports RICOH-managed printer fleets by monitoring service and supply alerts, resolving customer support requests, maintaining device and consumables inventories, coordinating service activities, ordering supplies and hardware, training users, documenting meter reads, and escalating technical issues. The role also supports fleet optimization, printer moves, hot swaps, procurement, implementation, and administrative tasks while meeting service-level agreements.

Leads a site team and oversees daily operations, service quality, audits, deadlines, customer collaboration, and process improvements. Builds a positive, service-oriented workplace, gathers customer feedback, supports retention and loyalty, and provides ongoing team training and development. The role requires managerial experience, customer-facing experience, technology proficiency, problem-solving ability, and strong written and verbal communication.

Leads strategic pricing for services and solutions by developing pricing policies, competitive benchmarks, deal structures, and financial models. Partners with Sales, Finance, Marketing, Product Operations, and executives to align pricing with commercialization, profitability, and customer growth goals. Oversees pricing system integration, governance, scenario analysis, training, and continuous improvement across customer segments. Requires expertise in services and software subscriptions, market analysis, revenue and cost recognition, profitability assessment, and pricing strategy transformation.

Leads a technical account management team delivering application administration, customer support, training, solution oversight, and technical roadmaps. Manages staffing, coaching, utilization, profitability, budgets, operational processes, and employee development. Builds strategic relationships with customer executives, supports quarterly business reviews, resolves escalated application issues, and identifies new business opportunities. The role requires enterprise IT expertise, strong leadership, customer communication, and significant overnight travel.

Analyzes and maintains customer, item, and configuration master data using Oracle and Microsoft tools. Organizes and validates files for electronic updates, investigates data and process issues, evaluates business impacts, prepares reports, and supports cross-functional projects. Collaborates with business teams to ensure data integrity, accurate national coding, efficient processes, and customer-focused solutions.

Manages an Operations Support team responsible for Oracle and related database maintenance, data cleansing, reporting, system integration, coding standards, and project support. Oversees employee performance, service-level metrics, budgets, staffing costs, policies, and operational goals. Provides technical and operational guidance, analyzes project impacts, supports database enhancements, and coordinates cross-functional initiatives with IT and other departments.

Leads pre-sales and post-sales implementation of integrated commercial print hardware, software, and services solutions. Assesses customer workflows, demonstrates solutions, develops ROI analyses, supports sales representatives, architects implementations, manages Statements of Work, trains customers, and ensures successful delivery and satisfaction. Provides technical leadership, solution assurance, project management, and specialized expertise in inkjet continuous-feed technologies, print workflows, data streams, finishing, networking, and related commercial or transactional print environments.

Manage a B2B software and services portfolio focused on Document Management and Document Intelligence. Lead lifecycle decisions, commercialization readiness, portfolio prioritization, financial analysis, business cases, and revenue and margin growth. Coordinate Sales, Operations, Product, Finance, Marketing, Enablement, and Support across a matrixed organization. Oversee launch readiness, governance reviews, risk mitigation, customer feedback, performance reporting, and strategic initiatives for a portfolio potentially worth $150 million.

Manages complex business-process and workflow solution sales from prospecting through close. Develops C-suite relationships, creates demand, leads capture efforts and technical bids, shapes client requirements, builds differentiated value propositions, and coordinates internal and partner resources. Conducts competitive, market, financial, and strategic analyses while aligning Ricoh solutions to enterprise business outcomes. Requires strong sales-process expertise, technical understanding of IT environments, executive communication, negotiation, and leadership skills.

The Senior Manager I, Product is responsible for portfolio strategy, product life-cycle management, and driving competitive positioning and performance of B2B services. The role involves collaborating with cross-functional teams, market research, and ensuring successful product launches while maintaining ongoing product development and customer insights.

The role is focused on managing services and office operations within a community, possibly involving coordination and administration tasks.