Teams at Ricoh USA, Inc.

Supports RICOH-managed printer fleets by monitoring service and supply alerts, resolving customer support requests, maintaining device and consumables inventories, coordinating service activities, ordering supplies and hardware, training users, documenting meter reads, and escalating technical issues. The role also supports fleet optimization, printer moves, hot swaps, procurement, implementation, and administrative tasks while meeting service-level agreements.

Leads a site team and oversees daily operations, service quality, audits, deadlines, customer collaboration, and process improvements. Builds a positive, service-oriented workplace, gathers customer feedback, supports retention and loyalty, and provides ongoing team training and development. The role requires managerial experience, customer-facing experience, technology proficiency, problem-solving ability, and strong written and verbal communication.

Leads strategic pricing for services and solutions by developing pricing policies, competitive benchmarks, deal structures, and financial models. Partners with Sales, Finance, Marketing, Product Operations, and executives to align pricing with commercialization, profitability, and customer growth goals. Oversees pricing system integration, governance, scenario analysis, training, and continuous improvement across customer segments. Requires expertise in services and software subscriptions, market analysis, revenue and cost recognition, profitability assessment, and pricing strategy transformation.