Teams at Ricoh USA, Inc.

Operate high-volume copiers, scanners and mail/finishing equipment in a legal office; handle sensitive documents, perform scanning/OCR/FTP and basic file conversion, maintain logs and supplies, assist with binding/packaging, respond to service calls, and provide professional customer support under tight deadlines.

Coordinate and manage meeting and event spaces, AV setups, food and beverage service, and office floor supplies. Provide copy/production/scan/mail support, maintain kitchens and pantry, assist setup/breakdown, and ensure high-quality client-facing hospitality and office services.

Lead operational delivery for assigned enterprise customers across North America, ensuring SLA compliance, customer satisfaction, financial performance, and team development. Drive process improvements, onboarding, billing accuracy, and cross-functional coordination while managing risks and opportunities to improve service value.