Jobs at Visual Comfort & Co.

Leads enterprise customer acquisition and performance marketing across consumer, trade, retail, and commercial channels. Owns multi-channel media strategy, budgeting, forecasting, optimization, testing, attribution, and marketing effectiveness. Partners cross-functionally with Sales, CRM, Brand, Creative, Ecommerce, Product Marketing, and Analytics to drive profitable growth, customer lifetime value, and conversion. Manages agencies and develops a high-performing performance marketing team while communicating investment recommendations and results to senior leadership.

Drive customer acquisition, relationship expansion, retention, and sales growth across lighting and systems products. Manage the full consultative sales process, conduct face-to-face customer calls, build relationships with architects, builders, designers, integrators, and contractors, and communicate the company’s value proposition. Use CRM tools to prioritize accounts, track projects, analyze data, and support decision-making while meeting sales objectives independently and collaboratively.

Owns global Accounts Payable and Procure-to-Pay operations, including vendor master data, invoice processing, payments, corporate cards, expense reporting, taxes, month-end close, controls, and vendor relationships. Leads a geographically distributed AP team, drives process standardization and automation using RPA and AI, supports audits and ERP enhancements, and partners cross-functionally to improve efficiency, working capital, compliance, and stakeholder experience.

Leads electrical design and development for LED drivers, power supplies, controls, and connected lighting products. Selects and qualifies components, collaborates with suppliers, troubleshoots analog and digital circuits, conducts reliability testing, oversees electrical testing, and mentors junior engineers. The role requires expertise in phase-cut dimmable LED drivers, power-conversion topologies, lighting control protocols, EMI mitigation, simulation tools, and US/EU safety requirements.

Coordinates experiential marketing initiatives across 70+ showroom markets, including events, activations, showroom openings, local marketing programs, vendor logistics, budgets, timelines, and reporting. Develops and coordinates print and digital marketing assets such as invitations, signage, email campaigns, landing pages, social media materials, and presentations. Collaborates with marketing, retail, showroom teams, and external partners while maintaining brand consistency and project documentation.

Build relationships with lighting designers, architects, engineers, and other specifiers to expand brand presence and achieve regional sales goals. Identify new business opportunities, support specification sales representatives, manage regional sales programs and projects, execute marketing initiatives, participate in trade shows, and deliver training and client presentations. The role requires extensive travel, strong product and industry knowledge, sales systems proficiency, organization, communication, and presentation skills.

Processes high-volume customer orders, sales documents, returns, and post-sale administrative tasks accurately and promptly. Supports customers by phone and email, schedules LTL pickups, resolves routine service issues, and escalates complex concerns. Collaborates with internal teams, participates in product and systems training, and maintains professional, dependable communication while meeting customer service and organizational goals.

Leads CRM and lifecycle marketing strategy across consumer and trade segments, including segmentation, customer journeys, email and direct mail, personalization, automation, testing, and performance measurement. Partners with Sales, Ecommerce, Analytics, Performance Marketing, and Creative to improve engagement, retention, reactivation, acquisition, and lifetime value. Oversees CRM capabilities, customer data opportunities, forecasts, optimization, and lifecycle marketing resources.

Responsible for corporate accounting under U.S. GAAP, including general ledger, monthly close, accounts payable and receivable, inventory costing, payroll, assets, cash management, tax, compliance, financial analysis, and reporting. The role supports audits, budgeting, process improvements, ERP enhancements, automation, data governance, and cross-functional business partnerships. It also leads accounting projects and provides accurate financial statements and reporting to management and external stakeholders.

Leads Customer Experience Supervisors and Representatives, developing people, fostering an inclusive culture, and improving customer service operations. Uses Salesforce and reporting insights to coach teams, support staffing and scheduling, guide performance, resolve escalated issues, and identify process improvements. Partners with Training and cross-functional leadership on onboarding and employee development. Requires customer experience, call center, Salesforce, and team leadership experience, plus a bachelor's degree.

Maintains accurate customer and vendor master data in JDE EnterpriseOne, including record creation, updates, deactivation, account relationships, tax documentation, discrepancy resolution, and reporting. Collaborates with Sales, Finance, Customer Experience, Credit, distribution, and IT teams to resolve data and system issues. Develops process documentation and standard operating procedures while ensuring data accuracy, regulatory support, and reliable master-data operations.

Leads the company’s ecommerce strategy, digital commerce roadmap, customer experience, merchandising operations, demand generation, SEO, CRO, personalization, analytics, and emerging AI initiatives. Owns ecommerce performance, revenue, profitability, and site P&L while partnering across Marketing, IT, Product, Creative, and Sales. Builds and manages a high-performing ecommerce organization and presents performance and investment recommendations to executive leadership.