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As a Customer Service Associate at Zoro, you will play a crucial role in delivering exceptional service to customers by promptly and accurately resolving inquiries or issues, deepening customer relationships, and driving loyalty and sales through efficient communication and problem-solving. This position is remote, requiring a reliable internet connection and a quiet workspace.
Seeking a Customer Service Analyst with strong analytical skills to analyze customer interactions, identify trends, and improve overall customer service experience. Responsibilities include data analysis, report development, root cause analysis, and communication of findings to stakeholders.
Key role in developing data science projects impacting business objectives. Build predictive models, collaborate with stakeholders, translate insights into actions, and communicate findings. Requires 3+ years of experience, strong analytical skills, and a Master's degree in quantitative fields.