Manages enterprise client relationships, supports retention and revenue growth, coordinates campaign setup and deliverables, analyzes performance data, prepares client presentations and reporting, and supports billing and revenue actualization. The role contributes to renewals, upsells, onboarding, campaign optimization, and strategic client engagement while using CRM, AI, automation, and dashboard tools to improve efficiency and decision-making.
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
The Account Manager supports client relationships and engagements, and ensures deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.
In this role, you will contribute to campaigns, build relationships, present Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. You are expected to learn and leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.
This is a full-time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities:
- Own individual revenue targets and contribute to pod revenue goals
- Contribute to the retention and growth of clients, supporting the pod in positioning Fetch as a strategic, long-term partner
- With leadership oversight, manage deadlines and navigate evolving priorities
- Build consultative relationships with mid-level client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
- Support client engagements by attending partner calls, managing or supporting client touchpoints, and capturing follow-ups so clients feel consistently supported
- Contribute to partner deliverables such as campaign performance, one-off requests, and analytics requests
- Assist with onboarding new clients and brands, campaign set up, and coordinating materials, so partnerships launch smoothly and expectations are met from the start. Adopt AI-enabled platforms to ensure precision and efficiency
- Own inputs for campaign setup and programming, using standardized workflows and templates to ensure accuracy and minimize errors
- Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
- Ensure clients have access to timely reporting to guide budget allocation, leveraging dashboards to improve transparency and decision-making
- With oversight, ensure that partners have access to the data and reporting needed to optimize budget allocation and increase spend, using AI-generated dashboards and insights to surface key opportunities
- Translate data and performance trends into clear, actionable recommendations for clients
- Contribute to the preparation and delivery of client presentations and reviews, including QBRs, using tools that improve data visualization and accuracy
- Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
- Utilize sales-enablement, AI, automation tools and demonstrate a growth mindset toward adopting new technologies and workflows to increase efficiency
Minimum Requirements:
- 2+ years of experience in account management, partnerships, sales support, or a related field
- Strong organizational and execution skills with the ability to manage multiple priorities
- Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
- Strong communication and collaboration skills
- Comfort working in dynamic or evolving environments
- Bachelor’s degree or equivalent combination of education and experience
Preferred Requirements:
- Direct client vertical experience
- Direct industry experience in digital media, advertising, or consumer data
- Experience supporting renewals, upsells, and client growth conversations
- Familiarity with CRM tools (ex. Salesforce)
- Experience collaborating with implementation, analytics, or other cross-functional teams
- Familiarity with decision-support tools (ex. ChatGPT, Gemini AI) or automation platforms (ex. Zapier)
Compensation:
This job posting may span more than one career level. We’re open to hiring this individual contributor role at the Account Manager or Senior Account Manager level. Level will be determined based on experience.
Account Manager: 2+ years of relevant sales experience. The base salary range for this position is $73,000 to $82,000; the on-target earnings range is $87,600 to $98,340.
Senior Account Manager: 5+ years of relevant sales experience, including independently leading complex sales cycles and growing strategic accounts. The base salary range is $95,000 - $113,000, the on-target earnings range is $114,000 to $135,600.
This does not include accelerators or sales plan incentive funds, which employees may also be eligible for). We also offer all employees equity in Fetch. Discover our benefits at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
- 401(k): Fetch will match your contributions dollar for dollar, up to 4% of your eligible pay.
- Benefits for humans and pets: We offer comprehensive medical, dental, and vision plans for everyone, including your pets.
- Continuing Education: Fetch provides ten thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue, and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break. (Holidays will vary for Canada-based roles)
- Robust Leave Policies: 14 weeks of fully paid parental leave for all employees, plus 6 additional weeks of paid childbirth recovery leave for birthing parents, and a flexible return-to-work schedule.
- Calvin Care Cash: Employees who are welcoming new family members will also receive a one-time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers, and much more!
- Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US for US-based roles. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].
Fetch Chicago, Illinois, USA Office
Fetch Rewards has offices or co-working spaces in Madison, WI (Our HQ), Chicago, Boston, New York, San Francisco (in transition). We have remote employees in 39 states, and growing!
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