Account Manager

Location: Chicago, Illinois | The Loop

Schedule: Onsite Monday-Thursday; remote Friday

Employment Type: Full-time

About the Role

EMPIST is seeking a client-focused, consultative Account Manager to manage and grow a portfolio of Managed Services clients. As a member of a Service Delivery Pod- including a vCIO, Service Engineer, Client Engagement Manager, and Billing Specialist- you will serve as a trusted point of contact for clients and coordinate with internal teams to support their technology, service, and business needs.

What you’ll be doing… 

As part of our Account Management Team, you will be assigned to a Service Delivery Pod; which also includes a vCIO, Service Engineer, Client Engagement Manager, and Billing Specialist. The Account Manager is an integral part of this structure; tasked with supporting our Customers, vCIOs, and Business Partners alike. At EMPIST, our mission is to provide businesses of any size with the solutions & resources they need to thrive in the ever-changing technological landscape. To achieve this, we rely on our Account Managers to be empathetic to our Customers’ needs, Responsive to their asks, and Strategic with their future. As leaders, we will provide you with the coaching, training, and/or education necessary to develop your career, skillsets, and general business acumen. 
 
Responsibilities:

• Monitoring client requests, which may include: quotes, project management, service desk tickets, or general inquiries. 

• Selling hardware, software, and professional services. 

• Contract Management 

• Scheduling & Preparing Quarterly Business Reviews (QBRs) 

• External Collaboration: with our manufacturer & distribution partners on pricing, bill of materials (BOMs), and co-selling efforts. 

• Internal Collaboration: with our Delivery Engineers, Solutions Architects, and Project Management on support, designs, assessments, & service. 

• Managing Incident Response by coordinating internal resources, gathering information, preparing documentation, and keeping the customer informed in real-time as the ambassador for EMPIST. 

• Strategizing with your vCIO counterpart on overall Account Strategy, Customer Experience, IT industry news & best practices. 

• Cultivating long-term relationships with our customers founded on TRUST; by having an intimate understanding of their businesses, goals, and the challenges they face. 

• Ensuring that our customers achieve ROI by bringing creative & strategic solutions, that solve pain-points, increase efficiency, reduce expense, or otherwise improve a customer’s environment or practice; while aligning with industry standards & best practices. 

• Demonstrating the value-add of EMPIST services & solutions in order to support our customers & close business. 

• Understand how your actions directly impact the state & future of our company, strive to expand overall revenue, and increase profitability. 

• Represent & Embody the EMPIST Core Values at all times. 

What we're looking for

You enjoy digging deep to really understand the customer’s vision; along with their unique situation & challenges. You like putting things together in new & creative ways to best solve the customer’s most pressing needs. You look for win-win solutions wherever you can; and not only enjoy collaborating with others, but seek out opportunities to engage as a team. You have a true passion for technology & helping businesses grow. You are an expert communicator with the skills to lead internal teams to a desirable outcome, all for the benefit of the client. 

Required qualifications:

• High-School Diploma Required, Bachelor’s Degree Preferred 

• 3-5 years of relevant work experience in Account Management or Sales; previous MSP experience will receive preferential consideration 

• A documented track-record of successful goal attainment 

• Proficiency in MS Office Suite, experience with CRM software – Salesforce preferred 

• Strong communication & collaboration skills needed to be an effective part of the team 

• Effective ability negotiate & close deals, manage & mitigate issues/incidents 

• Excellent multi-tasking skills in potentially stressful & urgent situations 

• Extremely detail-oriented & organized mindset 

• Strong & effective presentations skills 

Compensation and Benefits:  

• $65k-75k base salary + commission
• Medical, dental, and vision insurance
• 401(k) with employer matching
• Student loan reimbursement program
• Career advancement and leadership development opportunities
• Access to managed services, cybersecurity, cloud, and AI-led technology platforms
• Collaborative, high-performance team environment

We are actively reviewing qualified candidates and encourage interested applicants to apply promptly.

EMPIST is a 26-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.