Easy Apply
Easy Apply
Manage and renew existing B2B customers, increase net revenue, mitigate account risk, and ensure agreed success criteria are met. Build trusted customer relationships through recurring meetings and in-person events, provide energy-market expertise, answer questions, and coordinate internal support. The role requires proactive pipeline management, clear communication, customer retention expertise, and comfort learning a complex energy industry.
About Energy CX:
Energy CX is redefining the energy brokerage industry as the fastest-growing player in the US. By bringing cutting-edge technology, advanced analytics, and innovative solutions, we are disrupting a space that has operated in the dark for too long.
Why Energy CX?- Recession proof industry
- Entrepreneurial and ambitious culture with a great team oriented environment
- Fastest growing energy broker in the country
- Recognized by Fortune and Great Places to work US
- Named on Inc 5000’s list of America’s fastest growing companies
Compensation
- Year 1 Expected Earnings → $80,000-$120,000
Energy CX is rapidly growing its customer success team and we are seeking Chicago-based professionals to work with the largest CRE firms and manufacturers in the country.
About this JobWe are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.
The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy.
Objectives of this Role- Retain logos while increasing net revenue
- Educate and set clear expectations with your customers. Extreme visibility / clarity for all customers is the goal
- Actively manage all customers to ensure their agreed upon success criteria are met
- Create lasting relationships with customers through in-person events (dinner, sporting events, coffee, etc.)
To be successful in this role you are:
- Solution-oriented. Problems / Issues are viewed as opportunities, not obstacles
- Growth-minded: Able to zoom out and prioritize the long term over the short term
- Interested in learning about a complex industry and new customer base (prior experience in the industry is a plus)
Daily and Monthly Responsibilities
- Proactively renew your pipeline in correspondence with energy market movement
- Identify and mitigate risk within your book of business
- Host recurring customer meetings aimed at delivery of success criteria, active management, and building trust
- Utilize proprietary tech to track energy markets for opportunities
- Act as your customers "In-house-expert", answering questions directly or connecting them to the people that can
Skills & Qualifications
- 3+ years of professional experience as an Account Manager or Account Executive (salary depends on experience)
- Proven track record of success & experience in the stated "Objectives of this Role"
- Customer-Obsessed mindset: Prioritize the customer, underpromise and over-deliver
- Hyper-communication: Timely, clear, and efficient communication externally and internally
- Knowledge of general best practices in sales cycle and/or customer retention
Energy CX Chicago, Illinois, USA Office
600 W Chicago Avenue, Chicago, IL, United States, 60654
Similar Jobs at Energy CX
Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Own the vision and roadmap for a customer-facing energy purchasing and tracking platform. Partner with Engineering, Design, Quantitative Strategy, Sales, and Customer Success to deliver real-time data visualizations, pricing displays, and interactive tools. Gather requirements, write product specifications, define success metrics, integrate market data infrastructure, and drive feature adoption, engagement, and retention.
Top Skills:
APIsData PipelinesSQL
Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
Own Energy CX’s revenue operating system, including HubSpot, revenue technology, data quality, forecasting, pipeline intelligence, capacity planning, metrics, quota tracking, and compensation administration. Build reliable reporting and forecasting infrastructure, diagnose pipeline and conversion issues, maintain CRM governance, and partner with engineering on data pipelines connecting HubSpot with billing and analytics tools.
Top Skills:
Abel Decision EngineData PipelinesHubspotSQL
Greentech • Professional Services • Business Intelligence • Consulting • Energy • Financial Services • Utilities
As an Account Executive, you will drive revenue by acquiring new clients and managing relationships, focusing on proactive prospecting and full cycle sales.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
