Account Manager

| Chicago, IL, USA
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About Energy CX:

Energy CX is the fastest-growing energy broker in the US, distinguished by our focus on helping businesses slash their energy expenses. What sets us apart is our suite of solutions, advanced analytics, and dedicated service, all aimed at delivering lower energy costs. 

Why Energy CX? 

  • Recession proof industry 
  • Competitive salary 
  • Entrepreneurial and ambitious culture with a great team oriented environment 

 Title: Account Manager, Customer Success

Energy CX is rapidly growing its customer success team and is looking for professionals with a proven track record of success. 

About this Job

We are looking for customer-facing individuals who will be responsible for renewing our existing customers and strengthening the relationship. Given that this is a growing team we are looking for an individual who is comfortable in a dynamic environment.

The person for this job is a relationship builder and excellent communicator. Energy CX believes in obsessing over the customer experience. We are looking for people who understand the importance of this innately, and get excited about making customers happy. 

Objectives of this Role

  • Renew customer accounts (Increase net revenue, minimize churn) 
  • Provide customer deliverables to enhance informed decision making (Minimize turnaround times) 
  • Entertain clients through in-person events (Dinners, sporting events, etc.)

To be successful in this role you are: 

  • Eager to learn about a complex industry and new customer base (prior experience in the industry is a plus)
  • Self-motivated, open to feedback and exceeds expectations
  • Highly resourceful and ability to multitask 
  • Adaptable and open to change

Daily and Monthly Responsibilities

  • Constant communication with customers 
  • Fulfill all client deliverables 
  • Being an energy expert to help advise clients accordingly 
  • Renew accounts 

Skills & Qualifications 

  • 2+ years of professional customer success experience (salary depends on experience)
  • Proven track record of success in their previous role 
  • Customer-centric mindset: prioritize customers, be proactive 
  • Communication skills: build relationships, listen actively, show empathy 


ECX Benefits


  • 15 days but highly flexible
  • All major holidays


  • Health - We cover 50% of your monthly premium cost
  • Dental - We cover 50% of your monthly premium cost 
  • Vision - We cover 50% of your monthly premium cost
  • Basic Term Life & AD&D insurance policy- We cover 100%


  • Employer match 20% of total contribution on up to 5% of salary 


  • 5 work from home days quarterly  
  • Work from home Friday (in addition to the 5)
  • Wednesday catered lunches 
  • Frequent company events 

Energy CX Company Culture

Our culture is not for everyone

We believe in our team's personal growth. Everyone is provided with the resources to invest in themselves and realize their full potential. At Energy CX, we challenge one another to tackle complex challenges, work hard, innovate, and grow. 

We have a shared and unique set of values

Customer Obsession - Deep Desire to Delight the Customer 

Continuous Growth - Fail Forward

High Standards - Raise The Bar

Bias for Action - Don’t Talk, Do

Radical Honesty - Share Your Thoughts

Effective Communication - Be Clear & Concise 

Prioritization - Do What’s Important, Not Urgent 

Long-Term Thinking - Eat Your Vegetables 

Resourcefulness - Be Independent

Discipline - Be Consistent

Focus - Dive Deep 

Pursuit of Fulfillment - Be Your Best

Our culture rewards personal growth and performance. Therefore, we are seeking exceptional individuals to join our incredible culture.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • PythonLanguages
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    • SqlLanguages
    • PandasLibraries
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    • DockerFrameworks
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    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
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    • FigmaDesign
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    • Google DriveManagement
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    • Monday.comManagement
    • HubSpotCRM
    • LinkedIn SalesNavigatorCRM
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    • ZoomInfoLead Gen
    • SlackCollaboration
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    • Monday.comProject Management


370 Carpenter St, Chicago, IL 60607

What are Energy CX Perks + Benefits

Energy CX Benefits Overview

Energy CX's commitment to investing in our employees is evident in our comprehensive benefits package, hybrid work environment and company culture. We foster a collaborative and supportive atmosphere where employees feel valued and empowered to make a difference.

Enjoy our weekly catered lunches (hello, Chipotle!) and a kitchen always stocked with snacks. We’re big on bonding, with regular employee events for fun outside of the usual work setting. Plus, enjoy the flexibility of five bonus work-from-home days every quarter to use as you like. We make sure everyone in our family-owned business feels valued and connected.

Volunteer in local community
Energy CX is a proud partner of Meta 24, an innovative Chicago nonprofit that redefines traditional education and assists in revitalizing struggling communities.
Partners with nonprofits
Through our partnership with the nonprofit One Tree Planted, Energy CX plants a tree for each new client in regions that have been affected by deforestation and other environmental challenges.
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Health Insurance + Wellness
Dental insurance
We cover 50% of your monthly premium cost
Vision insurance
We cover 50% of your monthly premium cost
Health insurance
We cover 50% of your monthly premium cost
Life insurance
Basic Term Life & AD&D insurance policy - We cover 100%
Financial & Retirement
401(K) matching
We match 20% of your 401k contributions on up to 5% of your gross compensation. This match effectively adds an additional 1% to your retirement savings, supporting your long-term financial health.
Child Care & Parental Leave
Generous parental leave
Vacation + Time Off
Paid holidays
Paid sick days
We offer 5 paid sick days per year on top of PTO.
Flexible time off
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Onsite office parking
Meditation space
Professional Development
Job training & conferences
Promote from within

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