Leads end-to-end Accounts Receivable and Order-to-Cash operations across multiple manufacturing entities. Oversees billing, collections, cash application, credit risk, disputes, reconciliations, month-end close, reporting, and working capital improvement. Manages strategic customer accounts, develops AR staff, standardizes processes across ERP systems and acquired businesses, establishes KPIs, drives automation, and partners cross-functionally to resolve root causes and improve DSO and cash collections.
Accounts Receivable & Credit Manager2. Billing & Order-to-Cash Management3. Credit & Customer Risk Management4. Root Cause Resolution & Continuous Improvement5. Leadership & Team Development6. Financial Reporting & Analytics7. Cross-Functional PartnershipQualifications & Experience
Location: Hybrid/Remote – Agawam, MA; or North Aurora, IL Preferred
Reports To: Shared Services Manager
Catalyst Acoustics Group (CAG) is a leading designer and manufacturer of engineered acoustical solutions serving architectural, industrial, medical, commercial, and infrastructure markets. Through a portfolio of industry-leading brands, CAG operates a multi-entity manufacturing platform supported by a centralized Shared Services organization focused on operational excellence, continuous improvement, and scalable growth.
Position SummaryThe Accounts Receivable & Credit Manager leads the end-to-end Order-to-Cash process across a multi-entity manufacturing platform. This role is responsible for billing oversight, collections, cash application, customer credit, dispute resolution, customer account management, and working capital performance.
This is a hands-on player/coach leadership role responsible for developing a high-performing team while actively managing complex customer accounts, resolving escalated issues, and driving continuous improvement throughout the Order-to-Cash process.
The successful candidate is a builder who thrives in a fast-paced, private equity-backed environment. They are comfortable creating structure where little exists, standardizing processes across multiple business units and ERP systems, using data to drive decisions, and partnering cross-functionally to eliminate the root causes of customer issues—not simply treating the symptoms.
- Lead the daily Accounts Receivable function, including collections, cash application oversight, account reconciliations, deductions, credit management, billing support, dispute resolution, write-offs, refunds, and customer account maintenance.
- Manage a personal portfolio of strategic and high-risk customer accounts while coaching and supporting the Accounts Receivable team.
- Ensure customer accounts remain accurate through timely application of cash, credits, adjustments, write-offs, refunds, and reconciliations.
- Monitor customer aging and proactively drive collection efforts to improve DSO, reduce past-due receivables, and strengthen working capital.
- Ensure collection activities are documented consistently and follow established escalation procedures.
- Oversee billing activities to ensure invoices are accurate, complete, and issued timely.
- Partner with Customer Service, Sales, Operations, Shipping, and Finance to resolve billing issues.
- Identify recurring billing issues and implement sustainable process improvements.
- Drive standardization of billing practices across multiple business units and acquired companies.
- Oversee customer credit evaluations, credit limits, payment terms, and ongoing account monitoring.
- Evaluate customer payment behavior and financial risk.
- Manage collection escalations including payment plans, lien filings, collection agencies, legal referrals, account holds, and write-off recommendations.
- Partner with Sales to balance customer relationships with appropriate financial risk management.
- Analyze recurring customer disputes, deductions, pricing discrepancies, PO issues, shipping errors, tax questions, and order entry errors to identify root causes.
- Partner cross-functionally to eliminate recurring issues.
- Develop standardized policies, procedures, workflows, collection strategies, escalation paths, and KPIs.
- Drive automation and continuous improvement initiatives.
- Lead integration of acquired businesses into standardized Order-to-Cash processes.
- Lead, coach, develop, and motivate the Accounts Receivable team while remaining hands-on.
- Establish clear expectations and foster accountability and continuous improvement.
- Support hiring, onboarding, training, cross-training, succession planning, and development.
- Provide hands-on support during peak workloads, close, and business integrations.
- Manage AR month-end close responsibilities including aging reviews, bad debt analysis, reconciliations, reserves, and write-offs.
- Develop KPIs for DSO, collections, disputes, unapplied cash, billing quality, deductions, and working capital.
- Analyze operational and financial data to prioritize work and support decisions.
- Support audits and compliance.
- Partner with Sales, Customer Service, Operations, Shipping, Treasury, Finance, IT, and executive leadership.
- Drive accountability across departments to resolve customer issues.
- Balance strong collection discipline with excellent customer service.
- Support standardized Shared Services processes across the organization.
- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
- 7–10+ years of progressive experience in Accounts Receivable, Credit, Collections, or Order-to-Cash leadership.
- Experience in multi-entity manufacturing or distribution; PE-backed experience preferred.
- Demonstrated success improving DSO, cash collections, and working capital.
- Experience building standardized processes, controls, KPIs, and reporting.
- Strong knowledge of collections, billing, credit, cash application, disputes, GL accounting, and month-end close.
- Advanced Excel and ERP reporting skills.
- Experience with multiple ERP systems and process standardization.
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