Advanced Application Support Specialist

About Tantalus Systems (TSX: GRID)

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics. Learn more at http://www.tantalus.com/.

Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.

We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).

This position offers a competitive salary plus variable compensation based on performance targets and business objectives.  Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.

The Opportunity

Reporting to the Manager, Advanced Applications Support, the SCADA Implementation Technician installs, configures, commissions, and troubleshoots Tantalus solutions at utility customer sites. The role focuses on SCADA, distributed energy resources (DER), behind-the-meter integrations, and advanced metering infrastructure (AMI) networks.

Role Location

This position is remote within the United States, preferably in the Central or Eastern states, and requires up to 25% travel.

Specifically, the Advanced Application Support Specialist will: 

• Install and commission Tantalus gateways, collectors, and field hardware.
• Configure device networking, including IP addressing, VLANs, routing, firewalls, VPNs, and LTE/APN settings.
• Integrate devices with customer SCADA and head-end systems, validating point mapping, polling, and controls.
• Implement TRUGrid SCADA as a replacement for an existing system or as a customer’s first SCADA system.
• Commission and test DNP3, Modbus, IEEE 2030.5, IEC 61850, and other protocol communications.
• Troubleshoot hardware, firmware, network, and protocol issues using packet capture, signal analysis, and device logs.
• Query SQL databases to validate deployments and support root-cause analysis.
• Apply operational technology (OT) security best practices, including segmentation, secure remote access, and NERC CIP awareness.
• Support pilots, proof-of-concept testing, and field trials with Engineering.
• Document configurations, network diagrams, and support cases.
  

 What you Bring: 

Education and Experience 

• Associate’s or bachelor’s degree in a technical field, or equivalent experience.
• 3+ years of networking and security experience in corporate, utility, or OT networks.
• 3+ years of field implementation, commissioning, or technical support experience in the utility or energy sector.
• Hands-on experience with SCADA, RTUs, PLCs, or IEDs.
• Working knowledge of DNP3 and Modbus.
• Working knowledge of SQL.
• Valid driver’s license.

Preferred Qualification

• Experience with IEEE 2030.5 and IEC 61850.
• Experience with AMI, RF mesh, or LTE networks.
• Experience with Linux and scripting in Bash or Python.
• Network+, Security+, CCNA, or GICSP certification
  

Personal Attributes Required

• Strong troubleshooting skills.
• Clear communication with customers and internal teams.
• Self-motivated, with the ability to work independently in the field.