Provides Level 1 support for API clients through phone, chat, and support tickets. Guides users through basic API connections, answers integration and market data questions, directs clients to documentation, and escalates complex issues to specialized teams. The role requires clear communication, basic programming knowledge, problem-solving ability, accurate documentation, adherence to support workflows, and customer-service focus in a fast-paced financial technology environment.
This is Hybrid role (4 days in office /1 day remote)
About your Team:
As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.
What will be your responsibilities within IBKR:
- Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
- Address basic questions related to third-party integrations with IBKR API.
- Guide clients through initial API connection processes.
- Direct clients to relevant documentation and resources.
- Triage market data inquiries and escalate as appropriate.
- Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
- Document client interactions accurately in the support system.
- Follow established support protocols and workflows.
What required skill’s you need:
- Bachelor's degree or equivalent experience (preferred)
- Basic understanding of programming concepts and what coding entails
- Excellent written and verbal communication skills
- Ability to communicate technical concepts to clients with varying levels of technical proficiency
- Strong problem-solving abilities
- Customer-service oriented mindset
- Ability to work in a fast-paced environment
Desired Attributes
- Interest in financial markets and trading systems.
- Previous experience in a technical support role.
- Knowledge of financial APIs or trading systems (a plus).
- Ability to learn quickly and adapt to changing technologies.
To be successful in this position, you will have the following:
- Self-motivated and able to handle tasks with minimal supervision.
- Superb analytical and problem-solving skills.
- Excellent collaboration and communication (Verbal and written) skills.
- Outstanding organizational and time management skills.
- Competitive salary, annual performance-based bonus, and stock grant awards
- 401(k) retirement plan with competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits. 100% employer-paid medical premiums, with generous employer contributions to dental & vision plans as well.
- Wellness screening and assessments, health coaches, and counseling services through an Employee Assistance Program (EAP)
- Generous paid parental leave (up to 16 weeks paid parental leave for eligible employees)
- Company-paid basic life insurance, accidental death & dismemberment (AD&D), and short- and long-term disability coverage
- Flexible Spending Accounts (Healthcare, Dependent Care, and Commuter FSAs)
- Quarterly fitness stipend to offset costs associated with traditional gym and fitness memberships or fees
- Education reimbursement and professional development opportunities
- Legal services, telehealth access, and voluntary insurance options
- Backup child and adult care support through Care.com
- Daily lunch allowance and fully stocked kitchen with healthy breakfast and snack options
Interactive Brokers Chicago, Illinois, USA Office
209 S La Salle St, , Chicago, IL , United States, 60604
Interactive Brokers Chicago, Illinois, USA Office
Chicago, United States, 0
Similar Jobs
Financial Services
Designs, facilitates, and maintains training programs for loan operations teams. Creates learning materials and job aids across multiple formats, evaluates trainee readiness and program effectiveness, coaches employees, and translates subject matter expertise into role-specific learning solutions. Partners with stakeholders and subject matter experts to support new-hire development, change readiness, and organizational performance.
Top Skills:
Adobe Creative Cloud SuiteArticulate StorylineCamtasiaExcelMicrosoft PowerpointMicrosoft Word
Financial Services
Processes daily remittance and check transactions in a production environment, including preparing work batches, entering data, verifying check negotiability, conducting quality checks, and following customer-specific procedures. The role requires accurate, high-volume processing, routine judgment, error identification, workflow support, teamwork, and occasional lifting of mail trays up to 50 pounds. A Public Trust government security clearance and background screening are required.
Top Skills:
Microsoft Applications
.png){kind=logo}
Fintech • Software • Financial Services
Leads the global accounts payable function, managing teams, high-volume invoice and payment processing, vendor relationships, compliance, internal controls, month-end close, reconciliations, and financial reporting. Drives AP automation, ERP integrations, process improvements, fraud prevention, and KPI development while collaborating with Treasury, Procurement, Accounting, and technology teams.
Top Skills:
ConcurCoupaNetSuiteOraclePower BIRobotic Process Automation (Rpa)SAPSQLTableauTipaltiWorkday
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
