Manage high-volume inbound and outbound calls, provide patient support, route inquiries, complete initial patient registration, and schedule appointments accurately. The role requires professional, compassionate communication with patients, providers, and staff while maintaining confidentiality and efficiency. Responsibilities are performed remotely and include coordinating with multiple office settings and using electronic health record systems.
About the Role:
The Appointment Scheduler is responsible for managing a high volume of inbound and outbound calls in a courteous and efficient manner. This role ensures accurate patient scheduling, supports initial patient registration, and provides outstanding customer service to all callers.
What You’ll Do:
- Manage large volumes of inbound and outbound calls while always identifying self and clinic name.
- Assist patients and other callers by providing direct support or routing calls to the appropriate party.
- Complete initial registration of new patients in accordance with established policies and procedures.
- Maintain professionalism and efficiency in all interactions with patients, staff, and providers.
As with any dynamic clinical setting, responsibilities may evolve to meet the changing needs of the clinic and support overall team success.
QualificationsQualifications & Requirements:
- High School Diploma or equivalent required.
- Proficiency in electronic health record systems; experience with eClniical Works or similar platform preferred.
- Strong understanding of medical terminology. Patient care focused; ENT knowledge is a plus.
- Excellent verbal and written communication skills, with the ability to interact effectively with patients and staff.
- Strong organizational and multitasking skills, with attention to detail and the capacity to manage competing priorities.
Behavioral Expectations:
- Attention to detail and accuracy.
- Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
- Ability to remain focused for extended periods and manage multiple tasks efficiently.
- Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Work Environment & Physical Expectations:
- Remote based.
- Ability to sit for extended periods, manual dexterity required for frequent computer and phone use.
- Job functions include coordination of functions in multiple office settings.
- Interact with clinical staff, providers and administrative staff.
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