Handle incoming sales calls and internet leads, set and log quality appointments in the CRM, follow up with prospects via calls/texts/emails, maintain prospect development system, stay current on inventory and promotions, track CRM activity and attend training to improve show and close rates.
BDC Specialist
Our Business Development Centers are the first point of contact for thousands of customers — and a strong BDC means a strong dealership.
We're looking for a driven, people-oriented BDC Specialist to manage incoming sales calls and internet leads. Your goal is simple: connect with customers, understand their needs, and set quality appointments that give our product specialists the best shot at closing. If you're a strong communicator who loves hitting goals and building relationships, you'll thrive here.
Responsibilities
- Answer all incoming sales phone calls and respond to internet leads promptly and professionally.
- Set and log customer appointments in the CRM for product specialists, following dealership guidelines.
- Maintain consistent follow-up with all prospects through calls, texts, and emails to drive show and close rates.
- Build and manage a prospect development system to generate repeat and referral business.
- Stay current on vehicle inventory, new products, features, and promotions to speak confidently with customers.
- Track daily, weekly, and monthly activity in the CRM; analyze results and adjust outreach strategies accordingly.
- Attend product and sales training sessions as directed by the BDC Team Leader.
Compensation and Schedule
- Pay range $50,000-$70,000
- Schedule 40 hours and is either 8:30am to 5pm or 12:00pm to 8pm
Requirements
- High school diploma or GED required; prior BDC, sales, or customer service experience preferred.
- Excellent communication skills — comfortable on the phone, via text, and over email.
- Proficiency with CRM tools; experience with dealership CRM platforms is a plus.
- Self-motivated, goal-driven, and able to maintain enthusiasm through high call volumes.
- Honda Experience a BIG plus!
- Valid driver's license with an acceptable driving record.
Benefits
- Affordable Health Insurance: Comprehensive medical, dental, and vision coverage for you and your family.
- Competitive 401(k): Build your future with our retirement savings plan.
- Paid Time Off (PTO): Includes paid holidays and vacation after 90 days of full-time employment.
- Paid Maternity & Paternity Leave: Support for new mothers and fathers.
- Paylocity "Pay On Demand": Access your earnings before payday (up to $2,000).
- Employee Discounts: Discounts on vehicle servicing and new car purchases.
- Continuous Training & Mentorship: Grow professionally and advance your career within our group.
- 2026 USA TODAY Top Workplace Award Winner
- Employee Tenure & Recognition Program: We celebrate milestones and contributions.
- Fun Company Events: Awesome experiences for employees and their families!
About Rohrman Automotive Group
Rohrman Automotive Group is one of the Midwest's most respected dealership groups, with locations across Indiana, Illinois, and Wisconsin representing a wide range of top automotive brands. We are a family-rooted organization built on a culture of accountability, performance, and people.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
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