Bilingual Receptionist/IT Support Assistant

Responsibilities:

•  Serve as the first point of contact for employees, visitors, vendors, and guests.
•  Answer, screen, and route incoming telephone calls professionally.
•  Greet visitors and coordinate their arrival with appropriate staff members.
•  Receive and distribute mail, packages, equipment, and deliveries.
•  Maintain a professional, organized, and presentable reception area.
•  Assist with conference room preparation and basic office coordination.
•  Provide general administrative support as needed.
•  Coordinate with vendors and service providers when appropriate.
•  Maintain confidentiality and professionalism when handling company and employee information.

•  Prepare and set up workstations for new employees and replacement equipment.
•  Unbox, organize, label, and deploy computers, monitors, docking stations, keyboards, mice, headsets, phones, and other peripherals.
•  Connect and verify basic workstation components, including:
  • Monitors and display cables
  • Docking stations
  • Keyboards and mice
  • Headsets and webcams
  • Power adapters and cables
  • Ethernet/network connections
  • Printers and other common office peripherals
• Perform basic troubleshooting of physical workstation and peripheral issues.
• Assist employees with simple technical issues such as disconnected equipment, display problems, peripheral connectivity, cable issues, and basic device restarts.
• Follow established IT procedures and troubleshooting documentation.
• Identify issues that require elevated permissions, advanced troubleshooting, network administration, software administration, cybersecurity expertise, or other higher-level support.
• Escalate technical issues to internal IT personnel or the company's Managed Service Provider (MSP) when appropriate.
• Communicate relevant troubleshooting steps and issue details clearly when escalating tickets.
• Coordinate with IT/MSP personnel when remote troubleshooting requires someone physically present at a workstation.
• Assist with equipment collection and workstation breakdown during employee offboarding.
• Maintain organized storage of computers, peripherals, cables, and IT equipment.
• Assist with basic IT asset inventory and equipment tracking.
• Report damaged, missing, or malfunctioning equipment.
• Help maintain clean and organized cabling and workstation setups throughout the office.

Qualifications:

•  High school diploma or equivalent required.
• Must be bilingual in English and Spanish.
•  Previous receptionist, administrative, customer service, help desk, or office experience required, experience in a law firm setting preferred.
•  Comfortable working with and have a basic understanding of computer hardware and common office technology.
•  Ability to identify common computer connections such as USB, USB-C, HDMI, DisplayPort, Ethernet, and power connections.
•  Comfortable setting up monitors, docking stations, keyboards, mice, headsets, and related equipment.
•  Professional and courteous demeanor with strong verbal and written communication skills.
•  Strong organizational skills, attention to detail and ability to follow documented procedures and instructions.
•  Ability to troubleshoot basic issues logically and recognize when escalation is necessary.
•  Ability to manage multiple responsibilities while maintaining an organized front desk.
•  Ability to safely lift and move computers, monitors, boxes, and other office equipment as needed.

Benefits:

• 401(k) 
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

About
Avrek Law Firm is a trusted and highly regarded personal injury attorney. With a focus on achieving justice for their clients, they provide aggressive and thoughtful legal representation. If you have been injured in an accident caused by someone else's negligence, Avrek Law Firm is here to help you navigate through the legal process. Their experienced team understands the challenges faced by injured victims during this difficult time, as powerful private interests often stack the legal system against them. Avrek Law Firm levels the playing field by fighting for fair compensation for your injuries. They have a track record of success, having secured over $1 billion for their clients. Most importantly, they work on a contingency basis, meaning you won't pay anything until they win your case. Contact Avrek Law Firm today for a free consultation and let them fight for the justice you deserve.