Manage dental insurance claims, patient accounts, accounts receivable, payment posting, denials, and outstanding balances. The role involves communicating with insurers and patients, reviewing EOBs, maintaining accurate billing records, coordinating documentation with clinical and front-office teams, identifying recurring billing issues, and protecting patient confidentiality under HIPAA requirements.
Description
Webster Dental Care is a well-established, multi-location dental group that has been serving Chicagoland communities for more than 50 years. Our practices provide comprehensive dental care across a wide range of specialties, with a focus on delivering excellent patient care while maintaining efficient and organized business operations.
We are currently seeking a detail-oriented and dependable Billing Coordinator to join our Skokie office. This position plays an important role in managing dental insurance claims, patient accounts, and accounts receivable while helping ensure services are billed and collected accurately and timely.
Responsibilities- Submit dental insurance claims accurately and in a timely manner
- Review claims for accuracy and ensure necessary documentation is included prior to submission
- Follow up on outstanding and unpaid insurance claims
- Research claim denials, rejections, and underpayments and take appropriate follow-up action
- Review insurance Explanation of Benefits (EOBs) and post payments and adjustments accurately
- Monitor accounts receivable and proactively work outstanding insurance and patient balances
- Contact insurance carriers to resolve claim and payment issues
- Assist patients with billing, insurance, and account questions
- Review patient accounts for accuracy and identify outstanding balances requiring follow-up
- Coordinate with the front office and clinical team to obtain documentation needed for claim processing
- Maintain accurate notes regarding claim status, insurance communications, and collection efforts
- Identify recurring billing or insurance issues and communicate them to management
- Help ensure insurance information and benefits are properly documented in the patient record
- Maintain patient confidentiality and follow HIPAA requirements
- Assist with other billing and administrative responsibilities as needed
Requirements
- Previous dental billing or dental insurance experience strongly preferred
- Knowledge of dental insurance claims, EOBs, insurance terminology, and accounts receivable
- Familiarity with dental procedure codes and insurance billing requirements preferred
- Experience following up on outstanding insurance claims and aging accounts
- Strong attention to detail and commitment to accuracy
- Excellent organizational and problem-solving skills
- Professional written and verbal communication skills
- Ability to manage multiple priorities and follow through on outstanding items
- Comfortable communicating with insurance carriers and patients regarding account matters
- Experience with Dentrix is a plus
- Dependable, professional, and team-oriented
Similar Jobs
Professional Services • Security • Financial Services • Cybersecurity
Maintains billing operations by processing invoices, payments, refunds, credits, cancellations, chargebacks, and account adjustments. Reconciles ACH and wire payments, prepares account statements and journal entries, supports month-end close, and handles customer billing inquiries. The coordinator also manages membership billing, specialized invoicing, account setup, returns, and customer communications while training Member Services staff on billing procedures.
Top Skills:
AchExcelMS OfficeMicrosoft OutlookMicrosoft WordWire Transfers
Legal Tech
Supports the firm's billing and invoicing cycle by editing draft client invoices, generating and distributing billing information and reports, maintaining spreadsheets, tracking activities, and assisting with departmental projects. The role requires accurate, timely work, strong communication, customer service orientation, technological proficiency, Microsoft Suite skills, and the ability to learn software applications quickly.
Top Skills:
Microsoft SuiteSpreadsheets
Professional Services • Security • Financial Services • Cybersecurity
Supports billing operations by processing invoices, purchase orders, cancellations, and payments; reconciling accounts; applying taxes and charges; maintaining customer records; responding to billing inquiries; generating invoices and reports; resolving discrepancies; processing membership terminations; and assisting with billing platform projects, testing, and enhancements.
Top Skills:
ExcelMS OfficeMicrosoft OutlookMicrosoft PowerpointMicrosoft TeamsMicrosoft Word
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
