Lead and coach a billing team, oversee end-to-end billing operations and timely invoice generation, resolve complex customer billing inquiries, maintain customer relationships, identify and fix billing discrepancies, and support month-end close activities while driving accuracy and continuous improvement.
Daniels Health is seeking an experienced and driven Billing Manager to join our Finance team. This role is responsible for leading the billing function, ensuring operational excellence, and delivering a high level of service to both internal stakeholders and customers. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to accuracy, efficiency, and continuous improvement.
What you will do
- Lead, coach, and support a team of billing professionals to ensure high performance and accountability
- Act as the primary escalation point for complex billing inquiries
- Resolve customer issues in a timely, professional, and customer-focused manner
- Build and maintain strong relationships with key customers, including those with ongoing billing inquiries
- Oversee the end-to-end billing process to ensure timely and accurate invoice generation and distribution
- Review billing outputs to identify discrepancies or potential issues
- Proactively resolve billing concerns to minimize downstream impact
- Support broader month-end close activities in collaboration with the Finance team
Candidate Profile
- 5 years of billing experience; 1 – 2 years of management experience
- Degree in Finance or Accounting or in a related field
- Critical thinking and sound decision-making skills
- Strong communication skills (verbal and written)
- Leadership skills & Management experience
- Excel skills: creating and reading reports, basic formulas, pivot tables, vlookups, count ifs, etc
- Word and PowerPoint knowledge
- Salesforce experience would be nice but not required
Learn more about us and our mission!
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
Daniels Health Chicago, Illinois, USA Office
111 W Jackson Blvd, Chicago, IL, United States, 60604
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