Grows demand and adoption for digital, data, software, and AI-enabled offerings. Gathers customer requirements, qualifies opportunities, supports solution scoping, pricing, packaging, positioning, pilots, launches, and commercialization. Acts as a product expert for sales teams, uses CRM and Power BI to track performance, and translates customer feedback into repeatable product capabilities and improvements. This non-commissioned role collaborates across Sales, Product, Technical, Operations, Finance, and Marketing.
JOB DESCRIPTION
RESPONSIBILITIES
QUALIFICATIONS
- UL Solutions is seeking a Business Development Manager, Data & Innovation to grow demand for digital, data, and technology-enabled offerings, including AI-enabled services, Global Compliance
- Management (GCM), and to shape those offerings around real customer needs.
- The role connects market demand with solution expertise. The person finds and qualifies opportunities, works through sellers to progress them, and gathers the customer requirements that shape how each offering is scoped, packaged, and explained. It sits between the customer and the offering, works
across Sales, Technical, Product, Operations, and Marketing, and supports customer conversations as the product expert. - This is a non-commissioned role. It does not carry a sales quota or replace account ownership. Success is measured by the opportunities it opens and progresses, the quality of customer requirements it captures, and the adoption of the solutions it supports
RESPONSIBILITIES
- Gather and document customer requirements, use cases, and unmet needs, and translate them into clear input for product and offering decisions.
- Analyze customer, service, and market data to identify gaps in the current offering portfolio and recommend where to extend, package, or retire capability.
- Support pricing, packaging, and positioning decisions for new and evolving digital solutions, working with Product, Finance, and Marketing.
- Find and qualify opportunities for emerging offerings, and work through sellers and account teams to progress them.
- Act as the product point of contact for sales, account, and global account teams on scope, capability, limitations, and fit.
- Support solution scoping for customer opportunities, including requirements, assumptions, dependencies, and handoffs to delivery.
- Build product collateral, demo content, discovery guides, and use cases so the offering is explained consistently and can be repeated at scale.
- Lead product discovery sessions that start with the customer's compliance or market access problem, not a predetermined solution.
- Assess whether the current offering meets the need, document the gap when it does not, and bring in the right technical or regulatory expert.
- Support pilots and early adoption, track how customers actually use the solution, and feed findings, objections, and competitive insight back to Product and leadership.
- Support launch and commercialization of digital, software-enabled, and AI-enabled offerings, including readiness checks, launch materials, and internal training.
- Use CRM, Power BI, usage data, and market data to track offering performance, adoption, and conversion, and to build simple business cases for investment.
- Turn recurring custom work into standard, repeatable product components with defined scope, delivery model, and pricing.
QUALIFICATIONS
- Bachelor's degree or an equivalent combination of education and relevant experience.
- Approximately 5+ years in product management, product marketing, solutions consulting, commercialization, or a related customer-facing product role.
- Demonstrated ability to gather customer requirements and turn them into offering definition, scope documents, or product improvements.
- Strong discovery, communication, presentation, and relationship-management skills, and the ability to influence across functions without direct authority.
- Working knowledge of technical, regulatory, digital, or software-enabled solutions, and the ability to explain how they work and what they deliver.
- Self-directed, comfortable in an evolving environment, and willing to travel within the region as needed.
- Experience in testing, inspection and certification; product compliance; regulatory services; market access; software/SaaS; digital transformation; cybersecurity; or another technical B2B environment.
- Experience defining or commercializing software, subscription, or recurring-revenue offerings for complex enterprise customers.
- Experience using CRM, Power BI, or similar tools to analyze customer and commercial opportunities.
- Experience developing or launching new products, service offerings, pilots, or go-to-market packages.
- For the Europe position, familiarity with regional data-privacy and outreach requirements.
Preferred - Experience in testing, inspection and certification; product compliance; regulatory services; market access; software/SaaS; digital transformation; cybersecurity; or another technical B2B environment.
- Experience defining or commercializing software, subscription, or recurring-revenue offerings for complex enterprise customers.
- Experience using CRM, Power BI, or similar tools to analyze customer and commercial opportunities.
- Experience developing or launching new products, service offerings, pilots, or go-to-market packages.
- For the Europe position, familiarity with regional data-privacy and outreach requirements.
- Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $120800- $161000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday and personal days (totaling 12 days), and sick time off (72 hours)
UL Solutions Chicago, Illinois, USA Office
Chicago, IL, United States
UL Solutions Northbrook, Illinois, USA Office
Northbrook, IL, United States
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