Builds and maintains professional relationships with cargo-sector customers in partnership with facility management. Provides professional customer interactions, delivers excellent customer service, and ensures consistent execution of cargo-related responsibilities.
Job Purpose:OPERATIONAL DEMANDS
The Cargo Representative Lead’s primary duty is partnering with the facility management, developing, and maintaining professional relationships with the Cargo sector of business through professional customer interaction, stellar customer service and consistent execution.
Responsibilities and Associated Duties:
In partnership with, and under the direction of the General Manager, the Cargo Representative will be responsible for managing the logistics and timeliness of the final product and/or services that are requested by the Cargo customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The Cargo Representative Lead is responsible for arranging for and delivering catering orders and providing any and all additional services to Cargo customers and any other customers as directed by management in a safe and timely manner in compliance with Air Culinaire Worldwide (ACW) Standard Operating Procedures.
- ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks.
- Additionally, the Cargo Representative Lead will participate in the process of directly serving the Cargo customers and obtaining feedback from them regarding our product and service, which they will relay to the General Manager or other facility managers.
- The Cargo Representative Lead will, in partnership with the facility management, assist in the maintenance and upkeep of all records, journals, regulations associated with the Cargo business and Regulated Garbage, i.e. spill logs, training logs, etc.
- The Cargo Representative Lead will, in partnership with the facility management, assist in the maintenance and upkeep of all airport(s) required security and badging requirements for all employees associated with the Cargo sector.
- They will be an on-site problem solver in the event of situations arising that require immediate action, and the Cargo Represented Lead will be provided the authority to make decisions to solve the problem following company procedures related to customer satisfaction, safety, and cost.
- The Cargo Representative Lead is responsible for driving safely under the laws and safety guidelines of the state(s) they drive in and to always be courteous and careful to avoid accidents and dangerous situations while on the road.
- The Cargo Representative Lead is responsible, in conjunctions with other facility drivers, to maintain the vehicle fleet, clean the vehicle they use and remove all trash, clean the vehicle a minimum of one time per week and ensure that the Geotab signal and FOB are in working order and will always fill the gas tank before returning to the kitchen on their final run.
- Further responsibilities may include picking up supplies as needed in the course of business and routine vehicle cleaning and maintenance.
- Understand and maintain quality control and food-safety procedures of food product during delivery.
- Under the direction of the General Manager, the Cargo Representative Lead, in conjunctions with the other facility drivers, will maintain operationally safe vehicles by conducting regularly scheduled and required inspections including oil changes, tire changes/rotations, and other servicing. Maintain impeccably clean (inside and out) vehicles by utilizing self-service car washes.
- Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.
- Dress professionally and within the guidelines of ACW procedures including the company approved uniform.
- Assist with the assembly of silverware units and stocking of items in the company vehicles.
- Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in their day-to-day operations.
- Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.
- Dress professionally and within the guidelines of Company procedures including the company approved uniform.
- Cross-train to be able to prepare or produce food in the kitchen as a secondary duty when business is slow and staffing shortages occur.
- All other duties as assigned by the General Manager.
Measures of Success:
Annual Performance Review- success will be measured using results of the Annual Performance Review (2X per- year), which are established bi-annually, just prior to the new Fiscal Year starting & at the 6-month mark of the fiscal year, to include Specific Job Responsibilities and our Core Service Goals:
- Stellar Customer Service
- Integrity & Accountability
- Entrepreneurial Spirit
- Teamwork Commitment
Knowledge, Experience and Skill Requirements:
- High School diploma is required.
- Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
- Individual must possess excellent verbal and written communications skills.
- Must possess a sense of urgency at all times and be able to work in a fast-paced environment while maintaining attention to details.
- Prior delivery driving experience preferred.
- The Cargo Representative Lead must have an excellent driving record and be able to pass a FAA on-ramp security clearance random drug and alcohol screenings.
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- The demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.
- Flexible work schedule required, including weekends and holidays.
- Candidate must be able to travel in accordance with the current ACW Travel Policy.
LANGUAGE SKILLS
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
MATHMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
- Ability to apply good judgement understanding to carry out instructions furnished in written, oral, or diagram form.
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee frequently is required to use hands to handle, reach and carry with hands and arms.
- The employee is required to stand and walk.
- The employee must lift and/or move up to 40 pounds.
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- The noise level in the work environment is usually moderate to loud.
*We are a Drug Free work environment, and a background check and drug test are required due to the security environments that we work in. **All Cargo Representative Leads are subject to a follow up drug screening following any accident that they are involved in.
Disclaimer:
This position description highlights a general description of duties and responsibilities. Employee(s) may be assigned other duties, in addition to or in lieu of those described herein, and any duties are subject to change at any time, according to the needs of the location or Company.
_________________________________________________________________________________
Air Culinaire Worldwide, LLC. does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations.
Air Culinaire Worldwide Park Ridge, Illinois, USA Office
2604 Dempster St #100, Park Ridge, United States, 60068
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