Certification exam program operational lead

Job Description:

Role Overview

The Certification exam program operational lead provides critical operational and program leadership across exam development, certification delivery, SME management, psychometrics, security, localization, and major HPE events.

The position partners with subject matter experts, certification development teams, psychometricians, vendors, and business stakeholders to manage exam delivery and operations. It ensures certification exams are delivered reliably across global testing environments and large-scale certification events.

Responsibilities

Exam operational support

• Lead the development of exam competency models, blueprints, and strategies that align with business objectives. 
• Oversee global certification campaigns by coordinating exam voucher distribution.
• Oversee the design of exams, manage Subject Matter Expert (SME) programs, and conduct psychometric analyses, ensuring security, localization, and the seamless execution of events (HPE Tech Jam / HPE Discover).

• Lead statistical item analysis and exam performance reviews using psychometric methodologies.
• Evaluate exam reliability, item effectiveness, and pass score validity.
• Work with psychometric experts and certification vendors to maintain high-quality, defensible certification exams.
• Ensure strong exam security standards, including monitoring exam integrity and addressing potential exam security risks.

• Manage relationships with certification vendors, exam delivery providers, and testing platforms.
• Coordinate operational support to ensure reliable exam delivery across global testing environments.

• Manage exam translation and localization programs to support global certification candidates.
• Ensure consistency and accuracy of translated exams while maintaining exam integrity and fairness.

Exam Delivery & Event Execution

• Support high-volume certification delivery at global events, including Tech Jam, HPE Discover, and partner conferences.
• Coordinate exam readiness, operational logistics, and vendor support for large-scale certification testing centers.
• Ensure certification operations can scale to support thousands of exam deliveries annually.

Education and Experience Required

• 8+ years experience in certification exam program management,
• First-level university degree; advanced degree preferred or equivalent experience.
• 6+ years managing certification exam development or assessment programs.
• Experience managing complex global programs and cross-functional teams.

Knowledge and Skills

• Strong expertise in certification exam design, competency modeling, and blueprint development.
• Familiarity with psychometric analysis and exam quality assurance methodologies.
• Experience working with certification vendors and testing delivery platforms (e.g., Pearson VUE).
• Strong understanding of technical certification programs and partner enablement ecosystems.
• Excellent project management and program governance skills.
• Ability to work with globally distributed subject matter experts and virtual teams.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to balance strategic certification design with operational program execution.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.