Manage auto repair claims from assignment through completion, coordinating with insurance carriers, vehicle owners, and repair facilities. Maintain accurate claim records and documentation, verify assignment details, address inquiries and complaints, and communicate by phone and email. Use multiple systems to process transactions efficiently while providing professional customer service. The role requires flexibility to work evenings, weekends, holidays, and extended hours as needed.
What you will do:
- Manage repair process from start to end to ensure effective and professional service.
- Ensure that assignments are handled appropriately, based upon interaction with insurance carriers, vehicle owners, and auto repair facilities.
- Organizes and works with detailed records, maintaining proper documentation within each claim transaction.
- Verify accuracy of assignments received, and keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Confers with customers by telephone or via email to provide information about claims, to modify assignments, cancel assignments, or obtain details of complaints.
- Correspond with the insurance carrier, insured and repair facility via email and phone.
- Work efficiently in multiple systems to achieve a singular goal.
- Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessary.
- All other related and/or additional responsibilities that may be required or assigned.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
EQUAL OPPORTUNITY EMPLOYER
The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.
Solera Holdings Addison, Illinois, USA Office
Addison, United States
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