The Cornell University Hospital for Animals seeks a welcoming and adaptable Client Experience Coordinator to help clients navigate hospital services and connect with the appropriate care teams. In this role, you’ll serve as an important point of contact for clients, providing compassionate service while receiving and routing communications, scheduling specialty appointments, and helping ensure a smooth experience from start to finish. You’ll work closely with colleagues across scheduling, medical records, admissions, discharge, and clinical services to support exceptional client service and quality patient care.
The job responsibilities include, but are not limited to:
Coordinate client appointments from initial scheduling through pre- and post-appointment follow-up, ensuring a smooth and positive experience.
Schedule clinical services, manage cancellations and waitlists, and maintain accurate appointment schedules and planning guides.
Set up new clients and patients in ezyVet and ensure clients and referring veterinarians receive timely, accurate pre-appointment information.
Coordinate electronic referrals and obtain necessary medical records and other information before scheduled appointments.
Partner with clinical teams to anticipate and address client and patient needs, resolve scheduling concerns, and ensure clear communication throughout the appointment process.
Required Qualifications
High school diploma and 2-4 years of relevant experience or equivalent combination of education and experience
Demonstrated commitment to providing excellent customer service with professionalism, empathy, and compassion.
Strong verbal communication and interpersonal skills, with the ability to work effectively with clients, coworkers, doctors, and students, including during difficult or sensitive situations.
Ability to remain calm and composed in high-pressure or emergency situations while responding appropriately to diverse personalities and client needs.
Ability to multitask, adapt to changing priorities, and use sound judgment and problem-solving skills in a fast-paced environment with frequent interruptions.
Ability to work collaboratively with a diverse team with minimal supervision, along with basic computer skills and the ability to learn electronic medical records and other software systems.
Preferred Qualifications
Associate’s degree in related field
Experience in a high-volume call operation handling multiple phone lines.
Previous experience in a veterinary, human medical, or social service-related office.
Knowledge of veterinary and/or human medical terminology, medical records systems, and billing systems.
Exceptional Client Service Awards and/or other acknowledgement.
Certifications in leadership development and/or client service areas.
Important Details about the Position
This is an onsite position located in Ithaca, NY.
We are unable to provide Visa sponsorship, now or in the future, for this position.
While the regular business hours are 8:00 am to 5:00 pm, the specific schedule may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends and University holidays and scheduled breaks.
The Following Documents are Required to be Submitted with your Application
Resume
Cover Letter
What We Offer:
Great benefits! Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.
3 weeks of paid vacation
13 additional holiday days with 2 additional floating holidays to be used at your discretion
An award-winning employer provided benefits program
Comprehensive health care options
Access to wellness programs
Employee discounts with local and national retail brands
Generous retirement contributions
Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program
Follow this link for more information: https://hr.cornell.edu/understand-your-benefits
Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.
Questions?
Gabriel Gonzalez - [email protected]
University Job Title:
Administrative Asst III
Job Family:
Administration
Level:
C
Pay Rate Type:
Hourly
Pay Range:
$24.30 - $26.15
Remote Option Availability:
Onsite
Company:
Contract College
Contact Name:
Gabriel Gonzalez
Contact Email:
[email protected]
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline
To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.
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Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the dropbox or by using the “upload” icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [email protected].
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected].
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
2026-09-11Cornell University Geneva, Illinois, USA Office
Geneva, United States
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