Client Solutions Director- Digital

Key responsibilities for the position include:

Owning key client relationships and foster trusted partnerships to drive client satisfaction of current programs and ongoing account growth

• Build and grow business partnerships at senior levels of client organizations (C-suite/VP/Director), with both technology and business leaders
• Define and oversee client relationship management within the program team
• Join sales team to close contracts through functions such as proposal strategy, pitch approach, contract writing, and negotiation strategy
• Partner with Sales to navigate the client organization to build new relationships, broaden areas of impact, and open doors to new opportunities
• Operate as ultimate business consultant to the client, bringing industry expertise and thought leadership

Overseeing Delivery Team to execute profitable engagements that create value for both the clients and WWT, with meaningful business outcomes

• Own the program strategy and shape the solutions we provide to our clients
• Serve as the primary account-level financial lead and hold accountability in meeting project budget expectations and growth goals
• Guide delivery teams in reporting and delivery updates, ensuring the client recognizes the value of the work, escalations are made as needed, and more
• Manage WWT Team across the lifecycle (pre-sales, strategy to delivery, launch, and continued post planning of the engagement
• Coach and mentor program leads and drive team health

Serving as the ultimate lead of the client program, taking accountability for account health and business performance

• Operate as the most senior lead of the client program (encompassing multiple projects within it), and coordinate and escalate within WWT as needed
• Provide regular status and financial reporting to WWT leadership
• Lead and coordinate across internal organizational lines, ensuring we present as one unified team to the client

Identify and pursue opportunities that create additional value for clients and WWT

• Utilize industry best practices while fully understanding the client goals while educating around industry challenges
• Proactively providing solutions and ideas
• Create thought leadership collateral or deliver key presentations for internal or external audiences

Partner with sales and delivery teams to identify robust offerings that can scale both vertically and horizontally

• Bring forward industry leadership and best practice solutions
• Help create re-usable customer-facing collateral

Qualifications

• 15+ years of applicable experience, including 3+ years as a Digital Account Director, Digital Project Director or client-facing consultant at the Manager or Sr. Manager level.
• Proven track record of establishing and growing high-value relationships and partnerships with customers.
• Experience presenting/pitching strategic recommendations and complex concepts to C-level executives or business owners.
• Experience leading complex digital transformation programs including but not limited to AI, Ecommerce, Mobile applications, Websites, Loyalty, Business Intelligence, and Point of Sale.
• Highly skilled at leading diverse cross-functional teams to create, implement and evolve technical solutions to drive tangible, measurable client results.
• Experience with Agile development practices and collaborating with software development teams through the product life cycle.
• Experience working at a digital consultancy or agency.
• Held responsibility for project financials/budget and understanding P&L.

Working conditions

• Travel as needed to client and WWT sites (approximately 20% or less)

 Education

• Bachelor’s degree in a relevant field

Organizational Relationships

• This position reports to the Senior Client Solutions Director within the digital organization.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $175,000 to $200,000 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that are not included in the base pay.  

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: 

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program 

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement 

• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement 

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program 

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! 

If you have any questions or concerns about this posting, please email [email protected]. 

#LI-MP2

#LI-Remote

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join?

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.

What will you be doing?

The Digital & AI Platforms organization within World Wide Technology is seeking a Client Solutions Director to play a vital role in the cultivation of client relationships, the delivery of strategic digital and AI projects for our clients, and the growth of these programs. 

This person will build strategic relationships with our senior-level clients in both technology and business parts of the organization within key targeted accounts in WWT Digital & AI Platforms. In addition to owning key client relationships, the Client Solutions Director will coordinate with our clients, digital strategists, developers, technologists, project managers, creative directors, delivery leads, business analysts, and end-users to strategize and execute best-in-class solutions for our clients. A successful candidate will ensure our teams deliver customer-first service, meaningful and profitable engagements for WWT, identify areas of growth, sell additional services, build long-lasting strategic relationships, and deliver successful outcomes time after time.

Job Responsibilities

• Leads and evangelizes any internal initiatives to drive continuous improvement
• Regularly assesses team health and staffing levels across the DPD practice; collaborates with peers and Managing Director to address under- or over-staffing based on team capacity
• Oversees all Solution-led programs
• Defines and executes processes for program oversight, such as weekly Program Reviews
• Builds processes for Program Health assessment and ongoing success
• Regularly reports program status to Managing Directors
• Participates in monthly and quarterly performance/business reviews (as needed) for digital accounts under purview
• Closely partners with Services leaders within and outside the solution practice to ensure client success, build stronger partnerships, and define new cross-functional opportunities for accounts
• Owns key client relationships and fosters trusted partnerships with senior stakeholders
• Supports Delivery teams by serving as a point of escalation on programs
• Builds and maintains senior-level client relationships within strategic accounts
• Supports in identifying and pursuing opportunities for account growth, such as cross-channel WWT offerings