Contact Center Team Lead

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture!  We are rated a Top Workplace by the Chicago Tribune (past 11 years) and Employee Recommended award by the Globe & Mail (past 6 years).

• Competitive pay and annual discretionary bonus eligible.

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few.

• Family-friendly work hours.

• With 175+ community bank locations, we offer opportunities to grow and develop in your career.

• Promote from within culture.

What you will be doing:

• Provide support to customers and bankers. 

• Troubleshoot issues with operating systems, plugins, firewall access for customers, and resolve any issues that arise with their accounts or access.

• Supervising Digital Support Team Members. 

• Monitor productivity of customer service representatives and generate reports.  

• Determine procedures, work schedules and workflows required to service customers. 

• Interact with product management and other departments to solve banker and customer problems in a prompt, efficient, and timely matter. 

• Provide communication and follow up to ensure representatives are fully informed of all new information related to products, procedures customer needs and company related issues, changes, or actions. 

Qualifications:

• 3-5 years related work experience within financial industry, college degree preferred but not required. 

• Managerial experience a plus.

• Must be well organized, possess excellent telephone, computer and written and oral communication skills.

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long-term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated salary range for this role is $42,000 - $55,000, along with eligibility to earn production bonuses. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills and experience.

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.