CPX (Customer & Partner Experience) Coordinator

As a Customer & Partner Experience (CPX) Coordinator, you play an integral role in serving Workiva’s customers and partners, as well as the Customer & Partner Experience (CPX) Team internally. You’ll work with many teams covering a wide range of activities, from operational and analytical tasks, to front-line engagements with customers and partners, building skills and experiences to grow your career at Workiva. This is a highly collaborative role, which requires excellent organization, clear communication and a passion for building relationships.

What You’ll Do

• Maintains a detailed knowledge of Workiva products and the impact they can have on our customers and partners

• Works cross-functionally within CPX and across Workiva

• Utilize JIRA, Zendesk, Gainsight and Salesforce.com for customer and partner account and user management

• Publish and moderate the digital customer communication experience, triage customer feedback, and collaborate with teams to address issues

• Assist on various CPX strategic initiatives, projects, and tasks which could include anything from building content or facilitating meetings

• Help define the roles and responsibilities of new coordinators to improve the overall program

What You’ll Need  

Minimum Qualifications

• No previous professional experience required

• Bachelor’s degree or equivalent work experience

Preferred Qualifications

• Teamwork oriented with high attention to detail and experience in the designated area of expertise

• Organized with ability to effectively prioritize and multi-task multiple projects simultaneously to meet deadlines, organizational goal, and initiatives

• High-energy, adaptable, and flexible with the ability to work successfully in a fast paced, rapidly changing environment

• Customer-first mentality with ability to identify needs and expectations, and responds to requests in a timely and effective manner

• Technical aptitude, with competency in using Microsoft Word, Excel and PowerPoint

Travel Requirements & Working Conditions

• Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests  

• Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

How You’ll Be Rewarded

✅ A discretionary bonus typically paid annually

✅ Restricted Stock Units granted at time of hire

✅ 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.

Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email [email protected].
 

Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.