Customer Operations Analyst

Who we are and why we’re hiring

CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

Schedule: M-F, 8:00am - 5:00pm CST

Incentive eligible: No

Position Overview

The Customer Operations Analyst works closely with customers and internal teams to align expectations with operational performance. This role is responsible for identifying and implementing opportunities to improve service and reduce costs. The Analyst manages the execution of customer promotions and major events, provides detailed reporting and insights, and ensures service levels meet or exceed requirements.

Essential Job Duties & Responsibilities

Customer & Service Analysis

• Identify and recommend improvements to service processes, leveraging data and customer feedback to optimize delivery into consignee and customer locations.

• Analyze carrier and consignee performance, volume spikes, and other KPIs using standard CJ Logistics reporting tools.

• Respond promptly to customer requests for information and support.

Project & Event Management

• Oversee execution of customer promotions, major events, and new initiatives to ensure all requirements are met.

• Facilitate regular customer meetings, prepare and update action item registers, and track progress on commitments.

Collaboration & Communication

• Partner with CJL warehouse and customer manufacturing teams to ensure proper support for volume and service expectations.

• Support internal communication and alignment on customer expectations, providing timely updates and status reports.

• Maintain strong relationships with both internal teams and external customers.

Reporting & Documentation

• Provide accurate and actionable reports to internal and external stakeholders, including analysis of performance metrics and operational impacts.

• Support customer invoicing processes, ensuring timely and accurate billing in accordance with contractual obligations.

Continuous Improvement & Compliance

• Stay informed on industry best practices and emerging trends to support ongoing service improvements.

• Participate in all required training and professional development.

• Perform other related job duties as assigned or required.

Required Qualifications

• Bachelor’s Degree in Business, Supply Chain, or a related field is preferred or equivalent relevant experience.

• Minimum of 3 years of experience in transportation, logistics, or a service-related position.

• Strong proficiency in Microsoft Excel; experience with other Microsoft Office applications.

• Strong analytical, organizational, and time-management skills.

• Excellent verbal and written communication abilities.

• Demonstrated problem-solving skills and the ability to work both independently and in a team environment.

Preferred Qualifications

• Experience with TMS (Transportation Management Systems).

• Previous warehouse management systems experience (WMS, JDA, SAP, Oracle, etc.).

• Experience in a fast-paced logistics or supply chain environment.

Physical Requirements

This is largely a sedentary role requiring the physical ability to:

• Sit for prolonged periods of time at a desk while working on a computer

• Use hands and fingers to operate a keyboard, mouse, and telephone

• Speak and hear clearly in person, virtually, and over the phone

• Occasionally stand, walk, reach, stoop, or lift up to 10 pounds

Work Environment

This position operates in a professional office environment.  The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers.

The work environment is typically quiet to moderate in noise level and is climate controlled.

Location/Remote Eligibility

This role may be performed on-site only.  

Schedule

Flexible hours may be required to support deadlines or cross-functional collaboration.

What we offer:

• Competitive compensation
• Medical, dental, vision, life, and disability insurance
• 401(k) retirement savings
• Paid time off
• Tuition assistance
• Early access to earned wages
• High performance culture with a continuous improvement mindset
• Opportunities for advancement!

CJ Logistics About Statement: 
  
At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply.

We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and
or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. 

This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. 

This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law.

CJ Logistics participates in the E-Verify program.

This position is not eligible for visa sponsorship or support for work authorization.

CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at [email protected] or call (+1 (847) 390-6800. Requesting an accommodation or alternative review process will not negatively affect your candidacy.

NOTICE OF USE OF ARTIFICIAL INTELLIGENCE (“AI”) IN HIRING

CJ Logistics America, LLC and its affiliates (“CJ Logistics,” the “Company,” or “we”) are committed to transparency about our hiring practices, including when using artificial intelligence tools (“AI Tools”) during the hiring process. This notice explains how we may use AI Tools to help us review applications, conduct interviews, and make hiring decisions.

Why We Use AI Tools in Hiring

We may use AI Tools in the hiring process to:

• Review applications faster
• Help create interview questions
• Apply the same standards when evaluating all candidates
• Match candidates to jobs based on their experience
• Record or summarize interview responses
• Prepare notes about interviews
• Screen applications and resumes

What Information We May Use

We may use AI Tools for the following purposes to review:

• Your resume and application materials
• Your answers to interview questions or assessments

How We Make Hiring Decisions

We use AI Tools to assist us in the hiring process. However, we do not use AI Tools to make final hiring decisions. People—not computers—make all hiring decisions.

Non-Discrimination

We have designed our hiring practices to avoid using AI Tools in ways that may be discriminatory. We are committed to preventing job discrimination in the employment process.

Contact Us

If you have questions about how we use AI Tools or want to opt out of the use of AI Tools being used in your hiring process, please contact us as follows:

VP, Deputy Counsel

[email protected]

1750 S. Wolf Rd. Des Plaines, IL 60018

Effective Date

This Notice takes effect on 10/01/2025. We may update it from time to time. Please check back for any changes.

For Illinois Applicants

AI Video Interview Notice

Use of AI in Video Interviews

If you are applying for a job in Illinois, we may ask you to complete a recorded video interview. We may use AI Tools to help evaluate these video interviews.

How AI Is Used: We may use AI Tools to review your video responses and assess job-related qualities, such as job-related abilities, word choices and speech and other job-related behaviors.

How the AI Tool Works: The AI Tool creates insights that are reviewed along with your other application materials. These insights may help us evaluate whether you are good fit for the job for which you have applied. 

Before using an AI Tool to review your interview, we will give you more information about how the AI Tool works and what qualities we use to evaluate applicants.

With Your Consent: We will ask for your consent before using AI tools to evaluate your interview. You are not required to consent.

• We only share your video with people or service providers who help evaluate your application; and
• You may ask us to delete your video interview at any time, and we will delete it within 30 days

If you do not consent to our use of an AI Tool, we will not use the AI Tool to evaluate your interview. We will use different methods, such as a live interview or a human-reviewed interview.

Retention and Deletion: We will only share your video with people or service providers who help evaluate your application.  You may ask us to delete your video interview at any time, and we will delete it within 30 days.

For New York City Applicants

Automated Employment Decision Tool (AEDT) Notice

If you are applying for a job in New York City, we may use an automated employment decision tool (AEDT”) to help evaluate candidates. Under New York City Local Law 144, we must tell you the following:

Data Used: The AEDT may review your resume, application materials, assessment answers, interview responses, and other information you provide.

What We Evaluate: The AEDT evaluates job-related qualities such as your experience, skills, and abilities related to the job you applied for.

Alternative Process: You may ask for a different way to be evaluated or request accommodation. Contact us using the information above.