Conduct outbound follow-up calls to vehicle service customers, collect feedback, address concerns, escalate issues when necessary, and track customer satisfaction data and trends. The representative supports the service department by maintaining post-visit customer relationships while meeting call-volume and performance targets. This is a part-time role requiring strong communication, reliability, attention to detail, and independent work.
Advantage Auto Group, is looking for a part-time Customer Relations Representative to join our Service Department team.
What You'll Do
- Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
- Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
- Track and report response data and customer satisfaction trends
- Support the service team in maintaining strong customer relationships post-visit
What We're Looking For
- Excellent phone and interpersonal communication skills
- Comfortable working with performance metrics and call volume targets
- Automotive service or customer service background preferred, not required
- Reliable, detail-oriented, and able to work independently
Details
- Part-time schedule
Similar Jobs
Healthtech
The Customer Relations Representative processes orders, addresses pricing discrepancies, manages customer queries, and collaborates with sales and distribution to ensure customer satisfaction and regulatory compliance.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Manages complex commercial energy claims from initial report through resolution, including coverage analysis, liability assessment, reserves, litigation, settlements, and high-dollar exposures. Coordinates defense counsel, experts, legal, underwriting, reinsurance, and claims teams. Advises leadership on coverage and legal developments, mentors claims examiners, oversees litigation strategy, and supports claims process improvement while maintaining regulatory and confidentiality standards.
3 Hours Ago
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Investigates and processes commercial auto physical damage claims, determines coverage, evaluates damage, sets reserves, negotiates settlements, prepares estimates, maintains claim documentation, and identifies potential fraud or subrogation. The role requires regular communication with insureds, claimants, agents, and internal teams, with hybrid office attendance twice monthly for employees near designated offices.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
