Conduct outbound follow-up calls with automotive service customers, gather feedback, address concerns, escalate issues when necessary, and track customer satisfaction data. The role supports post-visit customer relationships and requires strong communication, reliability, attention to detail, independence, and comfort with call-volume and performance metrics.
Advantage Auto Group, is looking for a part-time Customer Relations Representative to join our Service Department team.
What You'll Do
- Make outbound follow-up calls to service customers to gather feedback on services performed on vehicle.
- Address customer concerns promptly and professionally, escalating issues to the Service Manager when needed
- Track and report response data and customer satisfaction trends
- Support the service team in maintaining strong customer relationships post-visit
What We're Looking For
- Excellent phone and interpersonal communication skills
- Comfortable working with performance metrics and call volume targets
- Automotive service or customer service background preferred, not required
- Reliable, detail-oriented, and able to work independently
Details
- Part-time schedule
Advantage Chevrolet of Bridgeview Bridgeview, Illinois, USA Office
Bridgeview, IL, United States
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