Provide world-class customer service by processing orders, managing inquiries via phone and email, tracking order status with logistics partners, resolving complaints, maintaining CRM records, collaborating with sales and warehouse teams, and recommending products to drive repeat business.
About The Cary Company
The Cary Company is a forward-thinking industrial distribution company committed to excellence in customer experience, innovation, and employee development. Our culture is built on collaboration, integrity, and continuous improvement. We strive to create an environment where employees can thrive and contribute to our mission of providing exceptional products and services.
Position OverviewWe are seeking an ambitious, energetic individual to join our team as a Customer Relations Specialist. This role is perfect for someone who thrives on managing multiple tasks while delivering world-class customer service. You’ll support our sales force and management team while thinking beyond the immediate scope of the job to understand the bigger picture of the company.
Responsibilities- Drive repeat business by making exceptional service a priority; respond promptly and professionally to customer inquiries via phone and email.
- Efficiently process orders and transactions.
- Track and update customers on order status and delivery timelines by coordinating with logistics and shipping partners.
- Ensure accurate and timely order fulfillment by collaborating with sales and warehouse teams.
- Improve overall customer experience and service efficiency by working cross-functionally.
- Resolve customer complaints and issues diplomatically and effectively.
- Maintain accurate and organized customer records in the CRM system.
- Recommend new products or services by identifying relevant features and benefits.
- Continuously seek opportunities to enhance customer satisfaction and loyalty.
- Bachelor’s degree required
- Proven experience in a customer service role a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer-focused mindset
- Proficiency in Microsoft Office Suite and customer service software
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with high accuracy in order processing
- Knowledge of packaging materials and products is a plus
- Bilingual (Spanish/English) is a plus
- Medical, Dental, Vision Insurance
- Life and Supplemental Insurance
- Short-Term Incentive Plan
- Company-Funded Profit Sharing
- HRA & Cafeteria Plan
- Seasonal Company-Sponsored Events
- Work/Life Balance Initiatives
- Childcare Reimbursement Program
- 9/80 Scheduling Option (after 1 year)
- Established in 1895
- Grew from 30 employees in 2005 to over 240 today
- Locations: Addison, IL (HQ), Indianapolis, IN, Pittsburgh, PA, Salt Lake City, UT, Jurupa Valley, CA, Livermore, CA, Charlotte, NC
- Distribute rigid packaging products and industrial filtration
- Recently renovated corporate office/warehouse in Addison
- Privately owned, focused on autonomy, connectedness, and confidence in your role
- Strengths-based approach to leverage what employees enjoy and excel at
- 2–4 structured one-on-one meetings per year (replaces traditional performance reviews)
- Mentorship and guidance from experienced leaders
- Committees: Culture Committee and Cary Cares
- Fun Fridays, Weekly Yoga, and other events (check out our Facebook page!)
- Core Values: Growth, Positivity, Customer Driven, Spirited Work Ethic, In This Together
- People who thrive here are positive, open-minded, curious, customer-focused, and supportive of co-workers
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