Customer Success Manager

*** Hybrid Work Environment: We believe in the value of in-person collaboration. This role requires team members to work from our Chicago office two days per week, with the flexibility to work remotely on other days ***

Join SPARETECH as we continue our successful expansion into the U.S. market! As a Customer Success Manager, you will be instrumental in ensuring our clients realize the full value of our software, from pre-sales demonstrations to post-sales activation and ongoing support. You will take a leadership role in guiding customers through the onboarding process, enabling them to achieve success with our platform, and fostering long-term relationships that drive value for both the client and SPARETECH.

• Post-Sales Leadership: Serve as the primary point of contact after contract signing, guiding clients through the onboarding process, configuring the software, and ensuring successful activation.
• Customer Health & Satisfaction: Proactively monitor client engagement, track key success metrics, and resolve any issues that arise. Offer ongoing support to ensure customers maximize the software's value and maintain high satisfaction levels.
• Growth & Retention Strategy: Identify and capitalize on opportunities for renewals, upsells, and cross-sell strategies. Leverage client insights to propose growth initiatives that align with customer goals.
• Relationship Building: Develop and maintain strong relationships with key stakeholders at various levels of the client's organization. Ensure seamless communication between customers and internal teams, and contribute feedback to refine processes.
• Pre-Sales Expertise: Collaborate closely with Account Executives to understand client challenges and align our software solutions accordingly. Use data-driven insights to create customized demos that showcase the product’s potential impact.

• 1-3 years of experience in Customer Success, Solutions Engineering, Customer Support, or Technical Sales, preferably within the software industry or data-driven manufacturing environments.
• Proven ability to build deep product knowledge, proactively address customer concerns, and drive customer satisfaction and retention.
• Strong problem-solving skills and experience managing multiple stakeholders across diverse organizational levels.
• A self-starter mentality, with a passion for technology and a desire to thrive in a fast-paced, dynamic environment.
• Exposure to manufacturing processes and knowledge of the industry is a plus, but not required.

Our base salary is just one component of the competitive total rewards strategy. We value the well-being and professional growth of our team. That's why we offer:

• Paid Time Off: 20 days of vacation, plus public holidays.
• Hybrid Work Model: Enjoy a flexible work setup, typically spending two days a week in our Chicago office.
• Professional Development: An annual training budget of $1,000 to support your growth in a dynamic, startup environment.
• Ownership Mindset: Participate in our VSOP program and contribute directly to the growth and success of a fast-scaling company.
• Healthcare Coverage: Healthcare benefits to help support you and your family.