Enterprise Support Analyst at Pareto Intelligence (Chicago, IL)

| Chicago | Hybrid
Sorry, this job was removed at 11:05 a.m. (CST) on Wednesday, October 27, 2021
Find out who's hiring in Chicago.
See all Customer Success jobs in Chicago
By clicking Apply Now you agree to share your profile information with the hiring company.

Position Responsibilities

  • Assist internal users with hardware/software issues
  • Computer imaging and deployment (Windows and Mac)
  • User account and group management (AD and O365)
  • Troubleshoot systems availability
  • Follow and provide feedback on Standard Operating Procedures (SOP)
  • Escalate to Tier 2 and Tier 3 teams as required
  • Monitor the transfer and availability of client data within our network
  • Work with the Infrastructure and Cloud team to complete internal project work



  • Preferred: Bachelor’s degree with an IT discipline
  • Required: High School diploma or equivalent

Work Experience

  • Preferred: 2 years of relevant work experience to include experience with IT ticketing system and end-user interaction
  • Required: 1 year of customer service or IT related work


  • Preferred: Certifications CompTIA A+ or other IT certifications from major manufacturers and/or testing services, e.g., CompTIA, Microsoft, Dell

Preferred Skills

  • Troubleshooting: Ability to get to the root cause of the incident, researching and requesting assistance when needed
  • Queue Prioritization: Ability to prioritize tickets to manage ticket queue
  • Effective Communication: Strong written/verbal communication skills and able to effectively explain technical terms to non-technical employees
  • Technical Aptitude: Ability to learn existing and new technologies
  • Time Management: Ability to effectively manage time across ticket obligations, project work, and team obligations

Preferred Knowledge

  • Microsoft Active Directory (user and group management)
  • Windows 10 deployment and maintenance
  • Ticketing system (Jira a bonus)
  • MS Office 365 Administration
  • Working directly with end users
  • Mac troubleshooting
  • Mobile device management (Intune and iPhones a bonus)
  • Basic Windows Server Administration

Preferred Attributes

  • Team player who is comfortable being a member and a leader
  • Genuine interest in information technologies and network security
  • Enthusiasm to continue learning
  • Adaptable to changing environments and priorities.

Company Description

Pareto Intelligence is a leading healthcare solutions company modernizing the way health plans and providers succeed in value-based care. These solutions are supported by proprietary algorithms, predictive models and advanced data science that have analyzed over $100 billion in claims/medical costs and touched over 14 million lives. Through this, Pareto demystifies complex healthcare data and delivers actionable strategies to achieve complete and accurate revenue, communicate critical patient information seamlessly, and inspire more informed business decisions. Pareto was launched in 2013 by HealthScape Advisors, a privately held management consulting firm based in Chicago. That means Pareto’s pedigree is deep expertise and a pragmatic approach to executing solutions.

Pareto Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any protected status as defined by law.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.


Located right next to Merchandise Mart, everything you need is just steps away. From great food to shopping, our location can’t be beat!

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Pareto IntelligenceFind similar jobs