Provides bilingual Portuguese customer support by answering inquiries, explaining products and services, troubleshooting issues, resolving complaints, and documenting customer interactions. Maintains current product knowledge and delivers professional service remotely. Candidates must be U.S. residents, at least 18, have a high school diploma or equivalent, pass background and drug screenings, and meet specified home-office technology requirements.
This is a remote position.
What You'll Do:
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Maintain detailed and current knowledge of the company's products and services
- Handle customer inquiries and complaints
Requirements
What You'll Need:
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Have a quiet place to work without noise or distractions
Required Qualifications:
- Be a United States resident
- Must be 18 years of age or older
- High School Diploma or Equivalent
- Pass Background Check
- Pass Drug Screening
- Bilingual in Portuguese
-
Technical Requirements:
- Desktop/Laptop with Windows 10 or higher
- USB Noise Canceling Headset
- Hardwired to Internet
- Smartphone
What We Offer:
- Competitive pay (based on experience and performance)
- Semi-Monthly pay schedule — paid on the 13st and 27th of each month
- Flexible work-from-home environment
- Paid training and support
- Supportive and team-oriented work culture
- Opportunities for growth and advancement
We are currently not hiring in these locations:
California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin
Benefits
Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.)
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With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
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