The role involves leading ServiceNow implementations focusing on Risk and Security Operations, providing architectural guidance, and mentoring junior members while ensuring delivery excellence.
We are looking for an experienced ServiceNow Architect to join our ServiceNow Risk and Security Operations practice to support client implementation projects. The ideal candidate will have a strong background in Integrated Risk Management and/or Security Operations, as well as experience in designing and implementing ServiceNow solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as Trusted Partners for our customer's most complex solutions, designed to ensure that they can rapidly realize the value they need. We do this by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.
While collaborating with customers, and the wider ServiceNow Risk and Security Operations delivery team, the right candidate will be able to develop and present clear architectural guidance in terms that non-technical client resources can understand. This individual will be able to elegantly articulate the advantages of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base, and one data model as the core for realizing value for Risk and Security Operations processes. The candidate will also lead and participate in the delivery of demonstrations, workshops, best practice overviews, and educational sessions to customers. This individual will be expected to be the lead technical resource on client delivery engagements and must be willing to be a hands-on to implement complex technical solutions and to ensure delivery quality standards are met. The ideal candidate should be able to review client functional processes and recommend future state designs that align to industry best practices and ServiceNow native architecture.
Your day-to-day may include:
- Be a technical delivery leader, ensuring delivery excellence, aligned to ServiceNow Risk and Security Operations practice expectations
- Work with clients to understand their business requirements and design solutions that meet those requirements
- Facilitate architecture and design discussions to demonstrate how ServiceNow meets the needs of strategic customers, including Risk and Security Operations solutions
- Engage with customers to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
- Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
- Stay current with new developments in the ServiceNow platform and apply that knowledge to client solutions
- Provide guidance and mentorship to junior team members
You have the following technical skills and qualifications:
- Minimum of 5+ years of experience in ServiceNow solutions architecture, with at least 2 years of focus on ServiceNow Risk and/or Security Operations solutions
- ServiceNow Certified Master Architect, Certified Technical Architect, and/or ServiceNow Certified Application Developer, Certified Information Systems Security Professional (CISSP), Certified Information Systems Auditor (CISA), and/or Certified Information Security Manager (CISM) certifications preferred
- Experience working in a consulting environment
- Experience in working with an integrated global practice preferred
- Strong understanding of ServiceNow platform, including experience with custom development, integrations, and workflows
- Experience leading the design and implementation of ServiceNow solutions for clients
- Strong problem-solving and analytical skills
- Excellent communication and leadership skills
- Strong understanding of security and compliance regulations and best practices
- ServiceNow Certified System Administrator certification
- ServiceNow Certified Implementation Specialist certification in one or more of the following:
- Risk and Compliance
- Vendor Risk Management (VRM)
- Security Incident Response (SIR)
- Vulnerability Response (VR)
- Experience working with industry-leading security operations tools (e.g., Rapid7, Qualys, Tenable, Prisma, Snyk, Veracode, Wiz, Orca, Tanium, Splunk, QRadar. Carbon Black, CrowdStrike, ProofPoint, Cisco, etc.) preferred
The base salary range for this position is between $121,400 and $154,836. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job -related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.
About UsAt Grant Thornton, we believe in making business more personal and building trust into every result – for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It’s what makes us different, and we think being different makes us better.In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets. About the TeamThe team you’re about to join is ready to help you thrive. Here’s how:
• Whether it's your work location, weekly schedule, or flex time off, we empower you with the options to work the way that it best serves your clients and your life. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.
• Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.
• We understand that your needs, responsibilities and experiences are different — and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. See how at www.gt.com/careers
• When it comes to inclusion, we are committed to doing more than checking boxes. Explore all the ways we’re taking action for diversity, equity & inclusion at www.gt.com/careers
Here’s what you can expect next:
If you apply and are selected to interview, a Grant Thornton team member will reach out to you to schedule a time to connect. We encourage you to also check out other roles that may be a good fit for you or get to know us a little bit better at www.gt.com/careers.
Benefits:
We understand that your needs, responsibilities and experiences are different, and we think that’s a good thing. That’s why we support you with personalized and comprehensive benefits that recognize and empower all the identities, roles and aspirations that make you, well, you. For an overview of our benefit offerings, please visit: https://www.grantthornton.com/careers/rewards-and-benefits
- Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave, and are paid for firm holidays that fall within their internship period.
- Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.
Grant Thornton employees may be eligible for a discretionary, annual bonus based on individual and firm performance, subject to the terms, conditions and eligibility criteria of the applicable bonus plan or program. Interns and seasonal employees are not eligible for bonus compensation.
Additional Details:
It is the policy of Grant Thornton to promote equal employment opportunities. All personnel decisions (including, but not limited to, recruiting, hiring, training, working conditions, promotion, transfer, compensation, benefits, evaluations, and termination) are made without regard to race, color, religion, national origin, sex, age, marital or civil union status, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, citizenship status, veteran status, disability, handicap, genetic predisposition or any other characteristic protected by applicable federal, state, or local law.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Grant Thornton LLP to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. To make an accommodation request, please contact [email protected].
For Los Angeles Applicants only: We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For Massachusetts Applicants only: It is unlawful in Massachusetts to require or administer a lie detector test as condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Gran Thornton does not require or administer lie detector tests as a condition of employments or continued employment.
Grant Thornton LLP (US) Chicago, Illinois, USA Office
171 N. Clark Street, Suite 200, Chicago, IL, United States, 60601
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