Company Summary
Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!
Job Summary
Zoro is looking for a passionate, driven individual to join the Digital Experience team as a Digital Product Manager for our Search & Browse experiences. Zoro’s powerful combination of our in-house search engine, expansive product information & attribute system, and an active catalog of over 12 million products combine to deliver the experience that helps Zoro customers find everything they need to run their business.
As a Digital Product Manager, you’ll be working with data scientists, technology engineers, user experience designers, digital merchants, & category managers. You’ll be laser focused on understanding our customer experience & business needs while partnering with our Product Information team to help expand & improve our ever-growing product catalog. This role will partner with Technical Product Managers to develop deep level knowledge of our Search, Recommendation, and Product Information platforms in order to understand how our search algorithms can present the right product to the right customer at the right time.
Duties & Responsibilities:
- Own the product strategy, set the vision, and plan a holistic roadmap for search & browse customer experiences that power Zoro.com
- Ability to understand and work with large product information models and systems to drive customer facing search & browse experiences
- Work with product leaders & business stakeholders to identify the highest impact work, prioritize that work, and deliver improvements in a measurable way
- Create and foster a test and learn approach to evaluate and iterate product experiences in order to continuously deliver business & customer value
- Partner with technology, design, merchandising, operations, marketing, and other key stakeholder groups to deliver innovative solutions aligned with business objectives and customer needs.
- Own experience outcomes & KPI measurements related to helping customers find what they’re looking for through our search based experiences.
- Manage communication and training for new features across the organization and to customers if necessary.
- Maintain competitive and marketplace awareness through research and analysis of current best-in-class and emerging techniques
Qualifications:
- Bachelor's Degree or equivalent experience required (Master's Degree / MBA a plus)
- At least 5+ years experience in eCommerce, Product Management, Digital Marketing or related fields with a focus on Search & Product Information experiences
- Possess a deep knowledge of AI powered search & browse experiences, data & product information models, and an understanding of the competitive landscape
- Excels at communicating with team, partners, and senior leadership with clarity, salience, and urgency with a proven ability to make data-driven decisions
- Track record of building exceptional products that delight customers and produce clear business impact and alignment with company goals & objectives..
- Direct experience working in an Agile product development environment with a detailed understanding of the role of Product Management/Ownership
- Familiarity with AI applications for product management tasks, assisted search & browse experiences, and product information ingestion, review, & maintenance.
- Comfort with the Atlassian software suite, especially JIRA and Confluence software, or other enterprise-level delivery and workflow software
- Understanding of how and when to use offline evaluation, hypothesis testing with existing data, A/B test design, & methods for identifying and validating opportunities
Total Rewards
Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.
In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:
- Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
- Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
- 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
- At least 18 paid time off days annually for full-time employees and 6 company holidays per year
- 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
- Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
- Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
- Employee discounts and admission to various civic and cultural institutions around Chicago
- Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views
For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here.
The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.
Our Culture
Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond.
At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions.
Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is.
We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee.
At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.
Zoro Chicago, Illinois, USA Office
Our headquarters are conveniently located in Downtown Chicago, above the Ogilvie Transportation Center. Zoro employees can choose to work on-site, remotely or hybrid to experience the best of both worlds!
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