Search the 8 jobs at Zoro

As a Customer Service Supervisor at Zoro, you oversee aspects of Zoro’s Customer Service function, supervise agents, provide leadership, and ensure excellent customer service. High school diploma required with Bachelor’s Degree preferred. Responsibilities include coaching, leading, and optimizing the Customer Service department.

Zoro is looking for a Senior UX Researcher to conduct quantitative and qualitative research, analyze data to improve customer experience, and utilize various tools and platforms for research. The role requires 4-7 years of experience in a quantitative UX research role with a degree in statistics, data science, or related fields.

The Database Marketing Specialist will assist with data access and delivery across all marketing channels, design audience targeting criteria, and drive data-driven recommendations for revenue growth. Responsibilities include creating and delivering audience files, acting as a Subject Matter Expert on customer segmentation, executing tests in direct marketing channels, liaising between teams, and providing data operations support.

Key contributor and security expert responsible for evaluating, implementing, and managing security tools for cloud infrastructure and SaaS applications. Designing security controls, assessing risk, and participating in incident response. Collaborating with internal teams and external vendors for security measures.

Seeking a Customer Service Analyst with strong analytical skills to analyze customer interactions, identify trends, and improve overall customer service experience. Responsibilities include data analysis, report development, root cause analysis, and communication of findings to stakeholders.

Transformative leader needed to set new standards in customer service excellence, drive operational improvements, and manage a large team in a dynamic business environment. Responsible for leading initiatives and enhancing customer service operational capabilities at Zoro.

The Manager, Logistics at Zoro will drive the implementation of the company's Digital Supply Chain direct-to-customer fulfillment strategy. They will be responsible for managing transportation, forward logistics, and logistics-related tasks to deliver outstanding customer experience. The role involves continuous improvement, people leadership, analytical skills, and operational collaboration with Supply Chain leadership.

Key role in developing data science projects impacting business objectives. Build predictive models, collaborate with stakeholders, translate insights into actions, and communicate findings. Requires 3+ years of experience, strong analytical skills, and a Master's degree in quantitative fields.