Teams at Zoro

Manage and improve large-scale product information across digital channels by acquiring, validating, normalizing, enriching, and maintaining product content. Audit data quality, enforce taxonomy and eligibility standards, remediate product information issues, and support product relationships such as accessories and alternatives. Collaborate with digital merchandising, technology teams, suppliers, and other stakeholders to improve product discoverability, customer engagement, data quality, and scalable content processes.

Writes and edits branded content across email, websites, direct mail, social media, digital ads, and other customer touchpoints. The role champions Zoro’s brand voice, applies writing guidelines, translates creative briefs into relatable messaging, collaborates with designers and cross-functional partners, and manages multiple projects and deadlines. It also uses AI for brainstorming and efficiency while maintaining consistency across customer segments and channels.

Develop and lead copy for integrated marketing campaigns across email, print, digital, social, video, and other channels. Shape brand voice, translate briefs into compelling messaging, collaborate with designers and marketing partners, present copy to stakeholders, mentor junior writers, incorporate feedback, and optimize content using performance metrics and A/B testing.