Digital Product Specialist, Commercial

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich., and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Why join us?

• An award-winning culture! We are rated a Top Workplace by the Chicago Tribune (past 12 years) and Employee Recommended award by the Globe & Mail (past 6 years)

• Competitive pay and discretionary or incentive bonus eligible

• Comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement to name a few

• Family-friendly work hours

• With 200+ community bank locations, we offer opportunities to grow and develop in your career

• Promote from within culture

Position Overview:

The Commercial Digital Banking Product Specialist is responsible for supporting the development, implementation, and ongoing management of digital banking solutions for commercial clients. This role works closely with cross-functional teams to enhance product capabilities, improve client experience, and ensure successful delivery of system enhancements and conversions. The specialist plays a key role in system conversion efforts, including planning, testing, and implementation.

What you’ll do:

Product Management Support

• Support the lifecycle of commercial digital banking products, including onboarding, enhancements, and issue resolution

• Partner with product managers and vendors to define requirements and prioritize enhancements

• Participate in release planning and perform UX testing of new features.

• Review, Update, and Refine existing procedures to align with best practices. Collaborate with Stakeholders to identify gaps and ensure procedures and runbook accurately reflect current operations of the department. 

• Identify opportunities to streamline processes and improve operational efficiency

• Assist Application Support incident management and resolution for digital banking issues

Client & Stakeholder Engagement

• Serve as a subject matter expert for commercial digital banking capabilities

• Collaborate with relationship managers, treasury teams, and clients to understand business needs

• Assist in client onboarding, training, and troubleshooting

Internal Communication

• Coordinate Communication Plans for all Digital Product Releases. Work with Training as necessary for any new sessions or materials required. Update SharePoint sites post-release to reflect new release information. Publish new product release notes.

• Coordinate and facilitate monthly product update meetings. Seek feedback and partner with Commercial team to ensure content is adequate.

Qualifications:

• Bachelor degree or equivalent

• 3 – 5 years’ experience

• Familiarity with Digital Banking Platforms and related technologies required.

• Understanding of requirements related to Digital Banking and Retail Banking processes and financial services experience preferred.

• Advanced Computer Skills

Benefits:

Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance

Compensation:

The estimated salary range for this role is $59,000 - $77,000, along with eligibility to earn an annual bonus. Actual salaries may vary based on several factors, such as a candidate’s qualifications, skills, and experience.

#LI-ONSITE

From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life.  To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success.  Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.