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Director Business Strategy - Chief of Staff - Office of Remediation

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Employer Provided Salary: 173,000-263,400 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
The Chief of Staff will be part of the Office of Remediation and report directly to the SVP that leads the Office of Remediation.
The Chief of Staff is an integrative role across the Office of Remediation and throughout Discover as a representative of the Office of Remediation. The Chief of Staff will oversee projects and initiatives as a delegate for the head of the Office of Remediation, manage stakeholder relationships, and maintain effective collaboration in the Office of Remediation.
Creates a culture of effective risk management, accountability, and demonstration of risk awareness across the organization.

  • Assess upcoming Office of Remediation priorities, execution risks and problem solve to ensure office runs smoothly. Manage the Office of Remediation's priorities, deadlines and calendar and provide coordination across the initiatives within the Office of Remediation's portfolios
  • Provide coordination of the Office of Remediation's leadership team and the fostering of cohesion
  • Serve as outwarding-facing representative for the Office of Remediation, including on sensitive matters when needed. Field and coordinate requests and reporting asks from other functions, and develop baseline content to respond
  • Manage communications, including the development of baseline content from the Office of Remediation (including participation by in townhalls)
  • Serves as a thought partner in addressing critical issues within the business
  • Manages team and provides oversight of the team responsibilities as well as development activities
  • Assist in developing, updating and maintaining operating frameworks (for example, preparation of policies and procedures, articulating interaction models with business and control units, simplifying and streamlining routines) that support the running of the Office of Remediation and ensure that timelines for updates are met
  • Oversee creation and upkeep of strong operating methodologies, processes and frameworks for the Office of Remediation and in-scope efforts, including:
    • Policy, operating procedures
    • Interaction models, process responsibilities
    • Methodologies for status ratings, review and challenge, quality review
    • Protocols for evidencing completion, proving deliverables
  • In collaboration with the Head of the Office of Remediation and Human Resources, define and maintain for the Office of Remediation:
    • Roles and Responsibilities for the Office
    • The Organizational Structure for the Office
    • Skills and resource assessment for improving and maintaining effectiveness for the Office
    • Timing and responsibilities for workplan resource requests
  • Prepare job requisitions and assist Head of the Office of Remediation with HR processes (such as goal setting)
  • Contribute to new and ad hoc projects as as a leader, team member or solo contributor as needed. Provide thought leadership, connective tissue and assist with requests and special projects across the Office of Remediation Pillars, including program management; effective challenge and review; and reporting and governance.
  • Manage budgeting process and financial forecasting for the Office of Remediation
  • Provides logistical support and thought leadership for many of the activities intended to set strategic direction and maintain alignment within business unit.
  • Manages and interprets Finance-provided data related to business unit performance or financial plan

Minimum qualifications:

  • Bachelor's degree in Finance, Business, or Engineering
  • 8+ years of experience in financial services, management consulting, or related experience
  • 2+ years of people management, or related experience

In Lieu of Education:

  • 15+ years of financial services, management consulting, or related experience

Preferred qualifications:

  • Master's degree in Finance, Business, or Engineering
  • 10+ years of experience in financial services, management consulting, or related experience
  • Ability to work with senior stakeholders within and across functional units
  • Demonstrated history of structuring and prioritizing divisional initiatives and incorporating conceptual feedback from senior management and multiple points of feedback. Ability to understand the objective and create, communicate, and execute in ambiguous situations
  • Demonstrated ability to structure information and develop materials (including excellent rendering skills in powerpoint and strong written synthesis skills) to communicate at the right level to different stakeholders
  • Experience in the project management space, sequencing activities, streamlining ways of working, identifying execution risks and taking proactive steps to address and/or escalate risks
  • Strong analytical thinking and ability to identify and synthesize themes and implications from multiple data points and sources (in written and oral communication)
  • Demonstrated experience in developing and implementing frameworks, policies, methodologies, and/or procedures for large organizations with multiple stakeholders
  • Superior oral and written communication skills
  • Experience in consulting for external (or internal) efforts that require fast learning, creation of framework-driven approaches, collaboration across multiple stakeholder groups to achieve outcomes
  • Specific subject matter expertise regarding program management disciplines and a strong business understanding of the products and services Discover offers

Application Deadline:
The application window for this position is anticipated to close on Apr-15-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
The base pay for this position generally ranges between $173,000.00 to $263,400.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
We also offer a range of benefits and programs based on eligibility. These benefits include:

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision, & Health Savings Account
  • STD, Life, LTD and AD&D
  • Recognition Program
  • Education Assistance
  • Commuter Benefits
  • Family Support Programs
  • Employee Stock Purchase Plan

Learn more at .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

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What are Discover Perks + Benefits

Discover Benefits Overview

Start enjoying great benefits Day 1 — We support you with the same dedication we bring to all of our customers. Our comprehensive benefits package features first-class insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

Check out more of our amazing employee benefits at

Volunteer in local community
Discover’s business is built on helping people, and we invest in the community (Blessing Backpacks, Boys & Girls Clubs, Big Brothers/Sisters) to demonstrate our commitment to a brighter future.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
You can open a separate Health Care FSA (HCFSA) and contribute up to $2,650 tax-free from your paycheck to reimburse yourself for eligible out-of-pocket expenses.
Disability insurance
Employees receive Short-Term Disability Insurance at no cost.
Dental insurance
Discover offers two dental plan options — Standard and Premier — both are administered by MetLife.
Vision insurance
Discover offers two vision plan options — Standard and Premier through VSP.
Health insurance
Discover offers a variety of medical plans for you and eligible family members, so that you can choose the benefit plan that suits your needs.
Life insurance
As a Discover employee, you receive Basic Life Insurance of one times your HWEE (up to $500,000) at no cost to you.
Pet insurance
Purchase medical coverage at a discounted rate for your beloved family pet. The more pets you insure, the greater the discount.
Wellness programs
Help balance your work and personal life with a wide variety of free and discounted resource and referral services including family and relationship counseling and financial guidance.
Mental health benefits
Financial & Retirement
You may elect to contribute 1% to 30% of your eligible base salary, commissions and bonus on a pre-tax basis, up to IRS limits every year.
401(K) matching
Discover matches up to 6% of the pre-tax contributions you make to the 401(k) Plan.
Employee stock purchase plan
The ESPP provides eligible employees with an opportunity to purchase shares of Discover common stock through payroll deductions at a 5% discount.
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Discover helps eligible employees and their families with the costs of adoption by reimbursing certain expenses.
Company sponsored family events
Vacation + Time Off
Generous PTO
Discover has a Paid Time Off of 4 to 5 Weeks of paid time per year.
Paid volunteer time
Paid holidays
Discover provides 7 paid holidays.
Paid sick days
Office Perks
Commuter benefits
When you enroll in the Commuter Benefits Program at WageWorks, you’ll save on taxes on mass-transit passes, parking and other eligible expenses.
Company-sponsored outings
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Onsite gym
Discover has fitness centers and Weight Watchers® programs at all five major locations.
Professional Development
Job training & conferences
Tuition reimbursement
Discover provides tuition reimbursement and a full-ride bachelor's degree program for select online degree programs.
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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