Director, Scrum Master

Scrum Master, Operations - AI & Intelligent Automation Delivery

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.

Role Overview

The Scrum Master is a key role within Circana's Global Operations team, embedded in the Deepcurrents initiative. Reporting to the Vice President of AI & Intelligent Automation Delivery, this position drives the continuous delivery of AI use cases and Intelligent Automation solutions using Scrum methodology. The Scrum Master ensures operational teams can rapidly ideate, build, and release automation capabilities that advance Circana's zero-touch, AI-enabled operating model.

Circana is seeking an experienced Scrum Master to support the Operations team in delivering AI use cases and Intelligent Automation initiatives at pace and scale. Using Scrum as the primary delivery methodology, this role enables cross-functional Operations squads to continuously plan, build, test, and release automation solutions, from micro-automations to AI-powered workflows. The Scrum Master will work closely with Operations leads, Value Stream Process Owners, data scientists, and automation engineers to maintain a healthy delivery cadence, remove blockers, and ensure each sprint produces tangible business value. This is a hands-on role suited for someone who understands both Agile delivery and the operational complexity of deploying AI and automation in a live production environment.

Job Responsibilities

• Agile Facilitation: Lead and facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives. Ensure meetings are focused, time-boxed, and outcome-driven with a particular focus on sprint-based delivery of AI use cases and automation builds within the Operations team.
• Impediment Removal: Proactively identify, track, and resolve impediments that block the delivery of AI use cases or automation releases. Escalate systemic issues — such as data access gaps, tooling limitations, or cross-team dependencies
• Coaching & Mentorship: Coach team members, Value Stream Process Owners, and stakeholders on Agile and Scrum principles. Champion a growth mindset and support the continuous development of Agile maturity across the organization.
• Metrics & Reporting: Track and communicate key Agile metrics including velocity, sprint burndown, cycle time, and team health. Provide data-driven insights to the VP and leadership to inform planning and decision-making.
• Dependency & Risk Management: Identify and manage cross-team dependencies and delivery risks. Collaborate with Program Managers and Release teams to ensure alignment and smooth execution across Agile Release Trains or program increments.
• Continuous Improvement: Drive retrospective action items and foster a culture of inspect-and-adapt. Lead initiatives to improve team processes, delivery practices, and ways of working across the Agile portfolio.

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field; Master’s degree preferred. Certified Scrum Master (CSM), Professional Scrum Master (PSM), or SAFe Scrum Master (SSM) certification required.
• Experience: 5+ years as a Scrum Master or Agile Coach, with at least 2 years supporting technology, data, or operations teams delivering automation or AI-driven solutions. Demonstrated experience running Scrum ceremonies for continuous delivery pipelines. Familiarity with AI/ML project delivery lifecycles and intelligent automation programs is strongly preferred.
• Technical Skills: Proficiency in Agile tools such as Jira, Azure DevOps. Working knowledge of intelligent automation technologies such as RPA, OCR, ETL pipelines, and AI/ML platforms (e.g., Power Automate, Copilot Studio, Python, Airflow, or equivalent). Understanding of CI/CD principles and how they apply to automation and AI use case deployment in operational environments.
• Leadership and Soft Skills: Strong servant leadership mindset with the ability to influence without authority. Exceptional communication, facilitation, and conflict resolution skills. Ability to foster psychological safety, team cohesion, and a culture of accountability. Analytical and data-driven approach to continuous improvement.
• Other Requirements: Experience working in data analytics, market research, or SaaS environments preferred. Willingness to travel as needed (up to 10%).

Circana Behaviors

Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location: This position can be located in the following area(s): Remote, United States

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is $110,000 - 150,000.

This job is also eligible for bonus pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.