Director, Technical Services US

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

Reporting to the Sr. Director, Technical Services - Americas, the Head of Service, US leads the end-to-end US Technical Services organization, spanning three field regions and the Largo depot operation. As leader of Vantive's largest Technical Services market, this role is accountable for operational performance, financial results, customer satisfaction, and organizational effectiveness across approximately 250 employees.

The Head of Service, US translates Americas strategy into US execution, driving service excellence, profitable growth, operational integration, and the continued evolution toward proactive, predictive, and digitally enabled service delivery. As a strong P&L owner, this leader carries immediate accountability for driving double-digit revenue growth and is a highly collaborative, change-resilient leader who brings vibrance and energy to teams navigating large-scale transformation.

Key Responsibilities

Operations & Business Leadership

• Lead and integrate US field and depot operations, two historically distinct operating environments, through a unified operating model consistent standards, and shared performance objectives.
• Own US Technical Services financial performance, operating budget, and key performance metrics, including productivity, revenue growth, cost-to-serve, service levels, turnaround time, and customer satisfaction.
• Drive operational excellence, process standardization, financial discipline, and continuous performance improvement across the organization.
• Ensure compliance with all quality, regulatory, EHS, and FDA requirements.

Commercial Growth & Customer Partnership

• Own delivery of double-digit revenue growth through expanded service contract penetration, optimized service offerings, and strategic growth initiatives.
• Partner with Commercial leadership to expand service contract penetration, increase retention, and drive profitable revenue growth.
• Position Technical Services as a strategic differentiator and growth enabler for the US market.
• Build executive customer relationships and resolve critical customer issues.

Strategy, Transformation & Continuous Improvement

• Develop and execute the Americas Technical Services strategy across the US organization.
• Lead organizational transformation initiatives, including digital service capabilities, service model evolution, and operational integration efforts.
• Champion Lean principles and continuous improvement to improve quality, efficiency, customer outcomes, and financial performance.

People & Culture Leadership

• Lead, coach, and develop direct reports and a team of approximately 250 employees.
• Build a high-performing collaborative culture focused on engagement, accountability, talent development, and succession planning.
• Serve as a visible, change-resilient leader who communicates with transparency, drives recognition, and inspires teams through periods of transformation.
• Strengthen leadership capability and organizational readiness to support future growth and evolving business needs.

Qualifications

• Proven leadership of large-scale, multi-site service organizations with both field and depot/service center operations.
• Strong commercial and financial acumen, including ownership of a significant P&L and accountability for revenue growth, profitability, and operational performance.
• Demonstrated success developing and executing growth strategies that increase service revenue, contract penetration, customer retention, and market share.
• Demonstrated success leading organizational transformation, continuous improvement, and operational integration initiatives.
• Track record of building strong commercial partnerships and customer relationships.
• Experience partnering closely with Sales, Commercial, and Customer Success organizations to accelerate growth and enhance customer value.
• Exceptional leadership, communication, and change management skills.
• Ability to influence effectively within a matrixed global organization.
• Willingness to travel approximately 25-30%.

Education & Experience

• Bachelor's degree in Engineering, Business, Finance, Operations, or related field required; MBA preferred.
• 12+ years of progressive leadership experience within service, medtech, healthcare, life sciences, or related industries.
• 7+ years leading leaders within a matrixed, cross-functional environment.
• Experience leading both field service and depot/service operations preferred.

We understand compensation is an important factor as you consider the next step in your career. At Vantive, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $168,000 - $252,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. 

US Benefits at Vantive

This is where your well-being matters. Vantive offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future.  The Aon PEP is designed to help improve retirement outcomes by providing retirement resources more efficiently.  The plan offers a robust set of investment options, financial education, and a suite of resources to support your retirement goals.

We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Vantive’s US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Vantive

Equal Employment Opportunity

Vantive is an equal opportunity employer. Vantive evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
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