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Team Overview
The Employee Relations team serves as a trusted advisor to leaders and associates, helping foster a positive, compliant, and inclusive workplace while mitigating organizational risk. The team partners closely with HR Business Partners, People Services, Legal, Benefits, Payroll, and business leaders to ensure the consistent and fair application of employee policies, practices, and employment requirements.This team reports to the Head of Employee Relations & Human Resources Compliance and plays a critical role in supporting TransUnion's culture, associate experience, and business objectives. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview and Core Responsibilities
This role exists to provide day-to-day employee relations support and guidance to managers and associates, helping foster a positive, compliant, and high-performing workplace. The position is focused on the practical delivery of employee relations services, including case management, manager coaching, policy interpretation, and workplace issue resolution. The role drives consistent application of HR practices, timely resolution of employee concerns, risk mitigation, and an enhanced associate and manager experience.
- Serve as a trusted first point of contact for managers seeking guidance on employee relations matters, providing practical, timely, and solution-oriented support.
- Manage a portfolio of employee relations cases from intake through resolution, ensuring appropriate documentation, compliance, and escalation of higher-risk or complex matters.
- Partner with managers on performance management, attendance concerns, workplace conduct issues, and corrective action processes to drive consistency and fairness across employee decisions.
- Coach front-line leaders on performance conversations, attendance management, feedback delivery, workplace conflict resolution, and flexible working arrangements.
- Apply HR policies, procedures, and employment requirements to day-to-day workplace situations while escalating more complex employee relations matters as appropriate.
- Support organizational changes and workforce actions through employee communications, documentation, and process execution.
- Coordinate with HR partners, Benefits, Payroll, People Services, and other stakeholders to ensure seamless case administration and employee lifecycle support.
- Support work authorization, visa, and immigration-related processes in partnership with internal stakeholders and external vendors.
- Assist with unemployment claims, hearings, investigations, and termination processes while ensuring compliance with company practices and risk controls.
- Maintain accurate case records and contribute to reporting and analysis of employee relations trends, absenteeism, and turnover metrics to support proactive interventions and business decision-making.
Required Knowledge and Experiences
- 3–5 years of employee relations experience supporting managers and associates in a fast-paced environment, including case management, workplace investigations, performance management, and policy interpretation.
- Working knowledge of employment laws, HR policies, and workplace practices to effectively advise managers, mitigate risk, and ensure compliant people decisions.
- Experience managing employee relations cases from intake through resolution, including documentation, stakeholder coordination, and escalation of complex matters.
- Demonstrated ability to balance empathy, sound judgment, and practical problem-solving when addressing workplace concerns and resolving employee issues.
- Experience coaching people leaders on performance management, corrective action, attendance concerns, workplace conduct issues, and conflict resolution.
- Ability to analyze employee relations trends and workforce data to identify patterns, recommend solutions, and support proactive interventions that improve the employee experience.
- Experience utilizing Human Resources Information Systems (HRIS), case management systems, and employee records platforms to document and manage employee relations activities.
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook, for reporting, analysis, documentation, and stakeholder communication.
- Ability to analyze employee relations data, absence trends, and workforce metrics to support recommendations and business decision-making.
- Experience maintaining confidential case documentation and records with a high degree of accuracy and attention to detail.
- Experience supporting employee relations activities in a multi-state or global organization.
- Exposure to immigration, work authorization, or visa administration processes.
- Experience supporting organizational change initiatives, restructures, or workforce planning activities.
- Familiarity with unemployment claims administration and employment-related hearings.
- HR certification such as PHR (Professional in Human Resources), SHRM-CP (Society for Human Resource Management Certified Professional), or equivalent.
Benefits that support every part of your life:
At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.
For Your Health: Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
For Your Protection: We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.
For Your Family: From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
For Your Future: Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
For You: Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
For Your Wellness: Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.
We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.
TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.
Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.
Pay Scale Information:The U.S. base salary range for this position is $78,750.00 - $131,250 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion's Internal Job Title:
Consultant, Employee RelationsCompany:
TransUnion LLCTransUnion Chicago, Illinois, USA Office
555 W Adams St, Chicago, IL, United States, 60661
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