Design, implement, test, and support vendor integration solutions for laboratory connectivity. Certify vendors/products to company and regulatory standards, manage HUB interfaces, provide Tier 3 production support and troubleshooting, and participate in innovation work with technologies like FHIR and HL7 LRI.
This role is responsible for developing and supporting complex vendor integration solutions throughout the full development life cycle. The ideal candidate will have extensive Epic implementation experience and will be able to quickly learn new technologies and business requirements to deliver and support appropriate solutions in a timely, professional manner.
Responsibilities- Develop technical design documents to build and implement integration solutions.
- Certify new vendors, products, and functionality against company and regulatory requirements.
- Implement, document, and test interface projects, including beta versions and production enhancements.
- Provide Tier 3 support for complex production issues by monitoring and resolving integration problems.
- Participate in innovation activities and support emerging technologies like FHIR and HL7 LRI.
- Set up, support, and maintain HUB interfaces while complying with all company standards.
Required Work Experience:
- 3-5 years of Epic HL7 laboratory implementation experience.
- 3-5 years of experience in a laboratory customer connectivity role.
- Strong commitment to customer service and teamwork.
- Solid grasp of technical and process concepts related to client connectivity.
- Excellent troubleshooting, problem resolution, and communication skills.
- Proficiency with general connectivity support and problem resolution procedures.
Preferred Work Experience:
- 5+ years of experience in the Health Care industry or with clinical information systems support.
- Proficiency with multiple LIS platforms currently deployed at Quest Diagnostics.
- Solid understanding of support tools and processes, including call tracking software (e.g., Service Manager), Quanum, and HL7.
Work Environment
Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.
Travel Required
English Required
Education
-
Bachelor’s degree in Healthcare, Business, or Information Systems or the equivalent work experience. (Required)
Technical Training or Professional Licensing:
- Epic certification
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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